Field Services Engineer

About this role

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

What you’ll do

The Field Services Technician is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

Installation & Deployment

• Electrical and mechanical Scoping of Construction and Mining equipment

• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.

• On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.

• Conduct system calibrations and validation tests to ensure installations meet operational standards.

• Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.

• Collaborate with engineering on R&D projects

• Coordinate with customer teams on training and technical maintenance

Preventive Maintenance

• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.

• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.

Troubleshooting & Repair

• Diagnose and repair hardware, software, and connectivity issues in the field.

• Utilize diagnostic tools and logs to identify root causes and implement fixes with minimal downtime.

• Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

Customer Support

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.

• Provide basic training to customer staff when required.

• Document all service activities, updates, and issues using internal ticketing and CRM tools.

What we’re looking for

Required

• Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline

• 5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.

• Proficiency with hand tools, diagnostic equipment, and electrical testing tools.

• Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).

• Ability to read wiring diagrams, schematics, and follow technical documentation.

• Comfortable working independently in field environments and with minimal supervision.

• Excellent interpersonal and communication skills.

• Willingness to travel up to 75% to customer sites.

• Based in Arizona, Florida, Texas or Wyoming

Preferred

• Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.

• Familiarity with Linux-based systems and remote diagnostics.

• OSHA 10 or equivalent safety certification.

Physical Requirements

• Ability to lift up to 50 pounds.

• Capable of standing, bending, and working in and around vehicles for extended periods.

• Comfortable working outdoors in varying weather conditions.

Why join us

• Work on real, production-deployed autonomy.

• Build technology that directly improves safety, efficiency, and productivity.

• Tackle complex challenges in demanding, real-world environments.

• Be part of a fast-moving team with high ownership and impact.

• See your work deployed and making a difference in the field.

• Collaborate closely with experienced engineers and industry operators.

What else you need to know

As a company driven by innovation and…