Field Service Technician

About this role

We're excited to welcome a motivated Field Service Technician to join our team at Culligan!
In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order.
This is a great opportunity to join our field operations team and start a career at Culligan. We offer ongoing training and development, providing opportunities for progression with structured training programmes.
Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work: Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities:

• Carry out regular maintenance and repairs on water treatment systems.

• Handle the installation and troubleshooting of equipment directly at clients' locations.

• Efficiently oversee service schedules to reduce downtime for our customers.

• Keep precise records of service visits and communicate any issues or suggestions.

• Engage with customers to grasp their needs and deliver outstanding customer service

• Weekly visits to the designated Service Centre to replenish parts and supplies.
Requirements

• Proven experience in plumbing or electrical fields preferred, but full training will be provided.

• A full and valid driving license with a maximum of 6 points.

• Ability to diagnose and resolve technical issues effectively.

• Strong DIY skills and experience using power tools.

• Excellent communication skills and the ability to build rapport with customers.
Benefits

• Monday - Friday working pattern

• Small Company van with private use option available

• Uniform & Tablet supplied

• 23 days' holiday + Bank Holidays - increasing with long service

• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave

• Company Pension scheme

• Company Sick Pay

• Shopping discounts with Perks at Work

• 24 hours access to Employee Assistance Programme

• Volunteering Day

• Employee support network and mental health assistance

• Opportunity for career progression