Field Service Technician

About this role

Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.
What You'll Do

• Provide onsite and remote Level 1/2 support for client environments.

• Troubleshoot and resolve issues related to:

• Workstations and laptops.

• Microsoft 365 and user account issues.

• Printers and peripheral devices.

• Basic server and line-of-business application issues.

• Network connectivity, wireless access, and firewall-related concerns.

• Travel to client sites to perform technical support, remediation, deployment, and installation work.

• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.

• Support onsite project tasks such as:

• Network equipment installations and replacements.

• Firewall and switch swaps.

• Wireless deployments.

• Endpoint deployments and refreshes.

• Basic server and infrastructure upgrades.

• Escalate complex issues appropriately to senior engineers or project resources.

• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.

• Document work performed, technical findings, and client environment details in IT Glue.

• Use Halo PSA for ticket management, time entry, and work tracking.

• Use Ninja RMM for remote access, monitoring, and endpoint support.

• Maintain professionalism and strong customer service while representing the company onsite.

• Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows.
You’re a Good Fit If You:

• Have strong troubleshooting skills and are comfortable working independently in the field.

• Communicate clearly with both end users and internal technical teams.

• Are organized, reliable, and detail-oriented.

• Are comfortable balancing reactive support work with scheduled onsite tasks.

• Enjoy working directly with clients and providing a high level of service.

• Can adapt to different client environments and technologies quickly.

• Understand when to resolve issues independently and when to escalate.
Preferred Experience

• 2+ years of experience in a managed services, field support, or IT support role

• Experience supporting:

• Microsoft 365

• Windows 10/11

• Windows Server

• Basic Azure and Entra ID environments

• Network infrastructure including switches, firewalls, and wireless

• Familiarity with technologies such as:

• SonicWall

• Meraki

• UniFi

• Ruckus

• Experience with IT documentation platforms and PSA/ticketing systems preferred.

• Valid driver’s license and ability to travel to client locations as needed.
Position Details

• Job Type: Full-time

• Location: Based onsite in our Midtown Manhattan office.

• Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office.

• Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed.
Requirements
Ideal Background
· Strong foundational knowledge of Microsoft and networking technologies.
· Interest in long-term technical growth.
· Strong documentation and communication skills.

Certifications that help you stand out (but are not required):
· Microsoft (AZ-104, AZ-800, MD-102, SC-300)
· Cisco CCNA or equivalent
· SonicWall SNSP or Fortinet NSE 5
· VMware VCP
· Google Workspace Administrator
Benefits

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Parental leave

• Professional development assistance

• Referral program

• Vision insurance