Field Service Technician

About this role

We're excited to welcome a motivated Field Service Technician to join our team at Culligan!
In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers and ensuring their water treatment systems are in perfect working order.
This is a great opportunity to join our field operations team and start a career at Culligan.  We offer ongoing training and development, providing opportunities for progression with structured training programmes.
Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work: Monday-Friday 8:30am-5:00pm

Core Role & Responsibilities:
Carry out regular maintenance and repairs on water treatment systems.
Handle the installation and troubleshooting of equipment directly at clients' locations.
Efficiently oversee service schedules to reduce downtime for our customers.
Keep precise records of service visits and communicate any issues or suggestions.
Engage with customers to grasp their needs and deliver outstanding customer service
Weekly visits to the designated Service Centre to replenish parts and supplies.
Requirements
Proven experience in plumbing or electrical fields preferred, but full training will be provided.
A full and valid driving license with a maximum of 6 points.
Ability to diagnose and resolve technical issues effectively.
Strong DIY skills and experience using power tools.
Excellent communication skills and the ability to build rapport with customers.
Benefits
Monday - Friday working pattern
Small Company van with private use option available
Uniform & Tablet supplied
23 days' holiday + Bank Holidays - increasing with long service
Enhanced Maternity, Paternity, Shared Parental and Grandparent leave
Company Pension scheme
Company Sick Pay
Shopping discounts with Perks at Work
24 hours access to Employee Assistance Programme
Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression