Field Operations Lead

About this role

THIS ROLE is a 24/7 operation and so it REQUIRES CANDIDATES TO BE INCREDIBLY FLEXIBLE, workings days will be across 7 days and hours will vary depending on the project, including weekends, early starts, overnight and on-call responsibilities.
The Field Operations Lead is responsible for the leadership, management, and operational performance of warehouse operations, logistics services, asset management, inventory control, repair activities, and field support functions.
Operating as a key member of the Managed Services organisation, the role ensures the efficient storage, movement, deployment, maintenance, repair, and lifecycle management of operational assets and equipment, enabling the successful delivery of customer-facing and operational services.
The successful candidate will provide hands-on leadership across warehouse, logistics, repair, and field operations teams, managing operational personnel, suppliers, resources, processes, systems, and service partners within a multi-site environment. The role is accountable for maintaining operational readiness, ensuring equipment availability, optimising inventory and logistics performance, and supporting the delivery of service commitments and operational objectives.
In addition to operational delivery, the Field Operations Lead will be responsible for managing operational work queues, workforce planning, field service scheduling, maintenance activities, operational reporting, and service performance monitoring. The role will oversee the coordination and execution of equipment deployments, repairs, preventative maintenance activities, asset recoveries, and field engineering support services.
The role is also responsible for supporting operational change and deployment activities, including Business First Testing (BFT), operational acceptance testing, field validation, and post-deployment verification. Working closely with Service Management, ICT, Engineering, and supplier teams, the Field Operations Lead will ensure that hardware, firmware, software, and configuration changes are appropriately assessed, tested, validated, and successfully transitioned into live operational environments.
Working within a 7-day operational environment, the Field Operations Lead will manage operational coverage, staffing rotas, supplier performance, major incident support, and emergency response activities, ensuring operational services are delivered safely, efficiently, and in accordance with agreed service levels, governance standards, regulatory obligations, and business objectives.
The role serves as the primary operational interface between warehouse operations, field services, service management, suppliers, customers, and internal stakeholders, driving operational excellence, compliance, safety, service performance, and continual improvement across all aspects of the operation.
Key Responsibilities
Lead and manage warehouse, logistics, repair, and field support operations
Manage warehouse technicians, logistics personnel, and field-based resources
Oversee goods receipt, storage, dispatch, returns, and inventory management
Coordinate deliveries, collections, transportation, and movement of assets
Manage the lifecycle of operational assets and equipment
Coordinate repair, testing, refurbishment, and redeployment activities
Manage repair queues and prioritise work based on operational requirements
Coordinate field service activities and engineer dispatch
Develop and maintain staffing rotas and shift schedules
Produce operational, inventory, logistics, and performance reports
Drive operational excellence, service quality, and continuous improvement
Ensure compliance with company procedures, governance, and health & safety requirements

Requirements
Essential Requirements

Full clean Irish driving licenceMinimum 5 years' experience leading operational, field service, logistics, warehouse, asset management, maintenance, or service delivery teams.
Proven experience managing operational teams within a field services, telecommunications, transport, utilities, engineering, manufacturing, or managed services environment.
Strong people leadership experience, including recruitment, performance management, coaching, workforce planning, and team development.
Experience managing shift-based operations, staffing rotas, on-call arrangements, and operational coverage within a 7-day service environment.
Experience managing operational work queues, service backlogs, field activities, maintenance schedules, and resource allocation.
Strong inventory, asset lifecycle, warehouse, and logistics management experience.
Experience coordinating equipment deployments, maintenance activities, repairs, replacements, and operational readiness activities.
Experience working with technical equipment, electromechanical devices, field assets, or operational infrastructure, including fault diagnosis, repair coordination, and maintenance activities.
Experience supporting operational testing, field validation, service acceptance, change implementation, or deployment activities.
Experience managing third-party suppliers, contractors, and service providers against agreed service levels and operational targets.
Strong analytical, reporting, and KPI management skills, with experience producing daily, weekly, and monthly operational performance reports.
Excellent communication, stakeholder management, decision-making, and problem-solving skills.
Strong organisational, planning, and prioritisation skills.
Proficiency with Microsoft Office applications and enterprise operational systems, including work management, asset management, service management, or reporting platforms.

Technical & Operational Knowledge (Desirable)

Experience working with field-based technical assets, electro-mechanical equipment, electronic devices, or operational technology (OT) environments.
Understanding of device maintenance, fault diagnosis, component replacement, repair activities, and hardware lifecycle…