Field Claims Advisor Property

About this role

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability.

Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

​As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your home, you’ll investigate, negotiate, and resolve losses on site, complete detailed damage scopes and valuations, interpret policy coverage, and support fair claim outcomes. You’ll also act as a trusted service ambassador for Gore Mutual, partnering with customers, brokers, and internal teams, while representing the organization during catastrophe response initiatives and other formal claim proceedings as required.

What will you do?

• Manage assigned claims within the designated territory, setting clear expectations with customers, coordinating vendor involvement, and ensuring timely, high-quality claim attendance and service delivery.

• Investigate and document losses thoroughly, including site inspections, photo capture, recorded statements, damage summaries, sketches, and collection of all required documentation (contracts, leases, financials, reports, etc.).

• Assess coverage and exposure, identifying limitations, subrogation and fraud opportunities, completing loss reserving, issuing payments as required, and sending underwriting risk alerts.

• Administer claim requirements and controls, providing required forms and communications, maintaining accurate file notes and tracking, and escalating issues as needed.

• Perform additional duties as required in support of effective and compliant claims handling.

• Conduct rotational field attendance as required within assigned territory to manage claims efficiently.

• Manage assigned claims end-to-end, setting clear expectations with customers throughout the claim lifecycle.

• Gather, review, and provide all required claim documentation and information (e.g., policies, forms, inventories, leases, contracts, financials).

• Assess losses through site inspections, photo capture, damage summaries, and recorded statements as needed.

• Identify and address coverage issues, exclusions, fraud concerns, subrogation opportunities, and underwriting risk alerts.