Field Chief Technology Officer - Modern Workplace

About this role

About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary
The Field Chief Technology Officer (Field CTO) serves as SHI's executive-level advisor for Modern Workplace and End User Compute strategy. Acting as a trusted partner to CIOs, CTOs, Digital Workplace leaders, Infrastructure executives, and business stakeholders, the Field CTO helps organizations develop data-driven strategies, operating models, and transformation roadmaps that enable measurable business outcomes.

Rather than functioning as a decision-maker, the Field CTO provides independent guidance, industry expertise, governance frameworks, and executive-level advisory services that enable customers to make well-informed decisions regarding workplace transformation, employee productivity, endpoint modernization, AI adoption, digital employee experience, and technology investments.

The role bridges business strategy, technology innovation, hardware lifecycle management, software platforms, managed services, and workforce enablement while helping customers optimize the performance, cost, security, sustainability, and user experience of their modern workplace environments.Role Description
Executive Advisory & Transformation Leadership

• Serve as a strategic advisor to CIOs, CTOs, Chief Digital Officers, and IT leadership teams.

• Facilitate executive-level discussions focused on workplace transformation, employee productivity, technology modernization, and future-state operating models.

• Guide customers through long-term Modern Workplace and End User Compute strategy development.

• Establish transformation governance frameworks that align technology investments with business objectives.

• Provide independent recommendations, industry benchmarking, and advisory insights that support customer decision-making.

• Lead executive workshops, visioning sessions, and strategic planning engagements.

• Represent SHI as an industry thought leader through executive briefings, customer events, analyst interactions, conferences, and advisory councils.

KPI-Driven Operating Model & Governance Advisory

• Design and recommend KPI-driven operating models that help organizations measure and optimize workplace performance.

• Define governance frameworks that support strategic decision-making across hardware, software, services, and employee experience initiatives.

• Establish executive dashboards and success metrics focused on business outcomes rather than technology outputs.

• Advise customers on workplace transformation maturity models and organizational readiness.

• Help leadership teams align technology investments to measurable productivity, efficiency, financial, and user satisfaction objectives.

• Contribute to Quarterly Business Reviews (QBRs), Executive Steering Committees, and Transformation Governance Boards.

• Develop executive reporting structures that provide visibility into transformation progress, adoption, value realization, and operational performance.

Modern Workplace Strategy
Provide executive advisory leadership across:

• Digital workplace transformation initiatives

• Employee productivity and collaboration strategies

• Hybrid and flexible work programs

• Employee choice programs and device choice frameworks

• Digital Employee Experience (DEX) strategy and measurement

• Workforce enablement and technology adoption

• Endpoint modernization initiatives

• Workspace experience optimization

• Future-of-work planning

• AI-enabled workplace transformation
Position DEX as a strategic business pillar that directly influences productivity, retention, employee satisfaction, technology adoption, and organizational effectiveness.

Hardware & Intelligent Refresh Strategy
Lead strategic guidance around:

• AI PCs and next-generation endpoint technologies

• Intelligent Refresh programs and device modernization strategies

• Employee Choice and device personalization programs

• Client computing strategy across laptops, desktops, workstations, tablets, and mobile devices

• Device Lifecycle Management (DLM)

• Hardware Lifecycle Management (HLM)

• Device-as-a-Service (DaaS)

• Global deployment and refresh strategies

• Sustainability-focused refresh planning

• Procurement optimization and lifecycle economics

• Asset recovery, redeployment, and disposition strategies
Position Intelligent Refresh as a strategic business initiative that improves workforce productivity, strengthens security posture, lowers operational costs, and accelerates AI readiness.

Software, Microsoft 365 & Value Realization Leadership
Provide executive guidance for:

• Microsoft 365 strategy and adoption

• Microsoft Copilot deployment and value realization

• Endpoint management and modern management initiatives

• Microsoft Intune and Unified Endpoint Management (UEM)

• Endpoint security and compliance

• Collaboration platforms and modern communication solutions

• Desktop virtualization and VDI strategies

• Digital Employee Experience platforms

• Automation and workflow transformation
Beyond technical architecture, advise customers on:

• Microsoft 365 ROI frameworks

• Copilot business value measurement

• Productivity improvement metrics

• License optimization strategies

• Adoption and change management programs

•…