FCM - Travel Manager - Remote, USA

About this role

Travel Manager
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.
To learn more about FCM please click HERE
About The Opportunity
FCM Consulting is seeking a Travel Manager to serve as the primary contact for OTR (Outsourced Travel Resource) clients, partnering with Consultants, Analysts, Coordinators, Account Management, and other brands to deliver impactful travel management solutions. This role provides strategic insight across regional and global travel portfolios and helps organizations optimize their travel programs. You will lead initiatives that drive traveler engagement, supplier performance, duty of care, sourcing strategy, and program success metrics. This is an exciting opportunity for a consultative professional who thrives in dynamic, client-focused environments and enjoys influencing travel program outcomes.
Key Responsibilities

• Serve as the primary point of contact for FCM Consulting OTR clients and coordinate execution across internal teams.

• Lead global travel program consolidation initiatives and accelerate traveler adoption.

• Partner with sourcing teams to optimize supplier agreements, drive savings, and enhance traveler experience.

• Manage strategic sourcing activities, including RFPs and supplier performance management.

• Drive performance and utilization of preferred airline, hotel, car rental, and ground transportation suppliers.

• Build and maintain strong client and supplier relationships.

• Develop and promote traveler safety and duty of care programs, protocols, and reporting.

• Coordinate incident response planning with client risk management and security stakeholders.

• Create and execute stakeholder communication and engagement strategies.

• Support demand management and traveler behavior change initiatives.

• Implement and enhance small meetings management processes and spend optimization opportunities.

• Track, measure, and communicate travel program success metrics and benchmarking insights.

• Conduct satisfaction surveys and implement action plans based on stakeholder feedback.

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Other duties and tasks as assigned

• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 7+ years of account management, consulting, and/or travel management experience.

• Proven experience navigating large organizations and complex stakeholder environments.

• Knowledge of international travel regulations, customs, and currencies.

• Experience with T&E (travel & expense) reporting.

• Bachelor’s degree (B.A./B.S.) or equivalent.

• Intermediate Microsoft Office proficiency with advanced Excel capabilities.

• Excellent written, verbal, and interpersonal communication skills.

• Strong project management capabilities and experience coordinating teams.

• Analytical mindset with the ability to manage multiple projects simultaneously.

• Self-starter who performs effectively in a fast-paced environment.

• High level of professionalism, discretion, and confidentiality.

• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

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Have fun:At the heart of everything we do at Flight Centre is a desire to have fun.

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Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

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Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out.

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Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

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Personal connections:We are a big business founded on personal relationships.

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Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

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A career, not a job:We offer genuine opportunities for people to grow and evolve

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We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

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Giving Back:Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days…