FCM - Corporate Travel Consultant (Bechtel) - Remote, USA

About this role

Corporate Travel Consultant (Bechtel Team)

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
To learn more about FCM please click HERE
About the Opportunity
This role will have you arranging domestic and complex international travel for busy executives including air, car hotel and ground transportation. Before you begin your role, you will spend three weeks (paid).This program will boost your knowledge, train you on contract airfares and sharpen your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes and the exchange and queue management.  You will also need to offer exceptional customer service to satisfy our business traveler’s needs. We encourage our Corporate Travel Agents to study the travel polices of our corporate accounts and develop a relationship with them so when our valued business travelers have the need for business travel arrangements, they rest assured that their business travel needs are in the hands of a dedicated team of Corporate Travel professionals they trust and are on a first name basis with.

Our business hours are 8:00 AM to 8:00 PM EST Monday – Friday

A typical schedule will include a 40-hour work week with five 8-hour shifts. Be prepared to work an evening shift until 8:00 PM once or twice a week.

Key Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel

Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals

Ensure accurate and timely completion of reservations while meeting travelers' needs

Executing all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout

Staying fully informed about airline rules, regulations, tariffs, and fare requirements and applying this knowledge accurately to all travel arrangements

Deliver consultative support and exceptional customer service throughout the booking process

Keeping clients informed about all necessary travel documents and health requirements for their destinations

Proficiently handling ticketing, Phase IVs, and exchanges/changes involving complex international fares

Expertly managing rerouting and exchange processes, ensuring minimal disruption to travel plans

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.

In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.

Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.

Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.

Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.

A polished and professional demeanor when interacting with clients and colleagues.

Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.

The capacity to make quick and effective decisions to resolve travel-related issues promptly.

Excellent communication skills to keep clients informed and reassured throughout the travel process.

A deep commitment to delivering exceptional customer service with a focus on client satisfaction.

Comfortable and proficient in using travel booking systems and various communication tools.

Strong technical aptitude with the ability to troubleshoot and adapt to new technologies

Self-motivated with the ability to work independently and manage tasks successfully

Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Have fun:At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections:We are a big business founded on personal relationships.

Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity,…