Factory Operations Executive

About this role

FACTORY OPERATIONS EXECUTIVE

Team: Info Request Team, Operations

What you’ll own

- Track every order through the full production cycle — casting, filing, setting, polishing, rhodium, QC and share a live status update with the office team daily

- Real-time visibility on every piece. When the office asks, the answer is immediate and accurate

- Ensure every order meets its SLA. Track deadlines across all active pieces and flag anything at risk before it's too late

- Push Nivoda's orders to the front of the queue using floor relationships, get priority without creating conflict

- Coordinate with supervisors and department heads to unblock production quickly

- Coordinate with the QC team and have pieces staged and ready so inspections happen without delay

- Log QC outcomes and surface recurring issues to the operations team

- Coordinate stone delivery, confirm receipt, match to orders, flag discrepancies

- Liaise between factory and office on mid-production queries: specification changes, material substitutions, timeline updates

- Coordinate dispatch, packaging, documentation and logistics sign-off on every piece

- Build relationships with karigars, supervisors and factory management — Nivoda should be the client they want to prioritise

- Know how to get things done — when to escalate, when to negotiate, when to push and when to give

- Be the person the factory calls when something affects a Nivoda order

- Surface recurring inefficiencies and process gaps to the operations team

What we’re looking for

- 3–4 years in jewellery manufacturing or factory operations — SEEPZ or similar export manufacturing environment strongly preferred

- Track record of coordinating between a client and a factory — managing timelines, pushing back on delays, resolving quality disputes

- Able to navigate factory floor dynamics, prioritise without friction, push when needed

- Clear communicator both ways, concise with the office team, credible on the floor

- Organised under volume, multiple orders, multiple stages, nothing slips

- Proactive, not reactive. Flags issues before they escalate, doesn't wait to be asked

- Intermediate Excel or Google Sheets for daily tracking and reporting

- On-site: Monday to Saturday, 8:30 AM – 6:00 PM. Not a hybrid or flexible-hours role