Facility Solutions Manager (Account Manager)

About this role

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.
What You’ll Do:

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.

• Customize service strategies and scheduling that exceed client expectations.

• Negotiate service agreements and pricing for new contracts and add-on solutions.

• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.

• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.

• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.

• Track service activities, supplies, and client feedback in our advanced CRM and planning tools.

• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.

• Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide:

• Competitive salary and growth potential.

• Dynamic, supportive team culture focused on excellence and client impact.

• Make a real difference for clients, contractors, and your career.
Requirements
You’ll Succeed Here If:

• You have 3+ years’ experience in facility management, operations, or building services.

• You’re detail-oriented, proactive, and confident in building relationships.

• You communicate clearly—verbally and in writing—with clients and teams.

• Expert in Microsoft Office and comfortable with database/CRM technology.

• You hold a high school diploma (Bachelor’s degree preferred).

• You have reliable transportation for on-site visits.
Benefits
City Wide offers a competitive salary, including commission for this position.

More on City Wide...
City Wide Facility Solutions is the largest management company in the building maintenance industry and services Kansas City-based businesses. We have over 60 years of business and continue to experience healthy business growth across our communities. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com
City Wide is an Equal Opportunity Employer