Expert Service Delivery Manager – SIAM & ITIL

Over deze functie

**Responsibilities**

* Manage end-to-end service delivery within the assigned functional or technical domain.
* Act as the primary point of contact for service delivery follow-up towards various stakeholders.
* Coordinate collaboration and synergy between multiple internal and external service providers.
* Monitor service levels, performance, risks, issues, and escalations to ensure stability.
* Organize and chair operational and tactical consultation meetings, such as service reviews and coordination boards.
* Track incidents, structural problems, changes, and improvement actions from a service perspective.
* Provide consistent reporting on service performance and contribute to the professionalization of SIAM processes.

**Offer**

* **Start date:** ASAP
* **Duration:** 8 months (until 30/04/2027)
* **Work regime:** Full-time
* **Location:** Evere
* **Working model:** Hybrid
* **Contract:** open to both permanent employees and freelancers.