Executive, Supply Chain Consultant

About this role

The Role

The Executive Supply Chain Consultant serves as a supply chain and implementation specialist, guiding Saas clients through the full lifecycle of onboarding and adoption. This role is responsible for delivering training, managing User Acceptance Testing (UAT), executing go-lives, providing Hyper Care support, and documenting lessons learned to continuous improvement in both implementation methodology and the Saas product itself.

Key Responsibilities

Consultant & Functional Support

• Work closely with Solution/Development team to understand clients business requirements and map them to Saas products capabilities.

• Ensuring the SDD are in accordance to clients specification, leveraging out of the box functionality and best practises in the market. Able to simply complex requirement’s.

• Advice clients on supply chain best practises aligned with the SaaS workflows (e.g. inventory management, order fulfilment, marketplace).

• Maintain accurate implementation documentation in company shared folder or platform.

• Proactively identify gaps between client needs and product capabilities, documenting enhancement request for product team.

Product Training

• Develop and maintain training materials given by product team, including user guides, quick references, and e learning modules tailored to different user personas (e.g. warehouse, planners, logistics coordinators or super users).

• Conduct virtual or on-site super/end user training session to ensure clients are proficient in using the system before go-live.

• Deliver “Train the Trainer” session to client super – user to enable internal knowledge transfer.

• Assess training effectiveness through quizzes, feedback forms, and hands-on exercises and adjust training materials accordingly.

User Acceptance Training (UAT)

• Develop detailed UAT test scripts and scenarios based on business requirements and functional specification.

• Coordinate UAT schedules with client stakeholders, ensuring adequate participants and resources availability.

• Test the cases in UAT environment before actual UAT conducted with client to ensure the fixes are done earlier.

• Guide clients users through the UAT process, demonstrating how to execute test cases and document results.

• Log, track and manage issues identified during UAT in the project tracking document.

• Validate fixes and perform regressions testing to ensure system stability before go live sign off.

Go Live Execution

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Collaborate with client, Delivery Manager and internal teams to finalize the go-live cutover plan, ensuring alignment with Saas product deployment schedule.

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Execute final data migration validation and system configuration checks immediately prior go live.

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Facilitate the Go-Live Decision process by consolidating all readiness criteria into a formal assessment including

• UAT Sign Off: Confirmation that all critical and high-priority issues have been resolved and accepted by the client.

• Training completion: Verification that end – users and super users have completed required training and demonstrate competency.

• Data Readiness: Confirmation that master data and transactional data have been validated, cleansed and successfully migrated to the productions environment.

• Environment Stability: Validation that the Saas production environment is configured and all integrations are functioning as expected.

• Cutover Checklist: Completion of all pre-defined cutover tasks, including rollback procedures and contingency plans.

• Client approval: Formal sign off from the clients project sponsor or steering committee confirming their readiness and acceptance of go live.

Present the Go-Live Decision recommendation to internal stakeholders and the clients, clearly indicating whether the project is:

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Approved for Go Live: All criteria met; proceed as planned.

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Conditional Go Live: Minor non critical items remains that do not impede business operations, mitigating plan documented and accepted by client.

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Deferred/Not ready: Critical criteria not met; go live rescheduled with clear remediation plan and timeline.

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Provide go live day support, monitoring system performance, user login activity, and initial transaction volumes.

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Serve as the primary point of contact for go live day…