Executive Housekeeper

About this role

"Ella” means ‘come’ in Greek. A heartfelt invitation to explore, connect, and feel inspired. At Ella Resorts, we open our doors to a world where every moment becomes a cherished memory. We reimagine the art of resort living for the modern lifestyle traveler. Those who seek not just a destination, but a meaningful journey. Our curated collection of beachfront retreats, set across some of the Mediterranean’s most iconic shores, invites you to embrace adventure, unwind in style, and discover the true essence of summer living.
In order to support our rapid growth we are seeking to hire an experienced and visionary Executive Housekeeper.

Position Summary
This is a great opportunity for someone who aspires to develop her/himself and become part of an innovative and vibrant team of hospitality professionals who aim high!
The role holder is responsible for maintaining the cleanliness, orderliness, and overall appearance of the facility. S/he manages and coordinates the housekeeping staff, ensures efficient operations, and upholds high standards of cleanliness and hygiene.

Main Responsibilities & Accountabilities
Leadership Development
Recruits, hires, trains, and supervises housekeeping staff, including room attendants, housekeeping supervisors, public area attendants and laundry personnel.
Providing guidance and assistance to the HSKP team where and when necessary
Ensuring that all staff is well-trained in SOPs, as well as in handling all tools & equipment used in the HSKP department
Maintaining good relationships and fostering a positive work environment
Seeking opportunities to develop service quality and recommending improvements in this area
Department Operation
Ensuring that the highest level of services and comfort is always provided to guests, meeting and exceeding their expectations
Checking the daily Room Occupancy Forecast, Room Report on room and guest occupancies
Planning daily routine and work schedule in an efficient way
Monitoring expected arrival and departure times, plan and organize cleaning tasks accordingly
Ensuring good hygiene and high level of services to all guests from pre-check in to check-out
Develops and implements cleaning protocols, schedules, and procedures
Ensures that rooms, common areas, and facilities are clean, well-maintained, and organized
Schedules and assigns tasks to ensure proper coverage and workload distribution
Ensuring that records of “Lost & Found”, as well as of claims for found items are kept and filed accordingly.
Ensures that guest amenities are well-stocked, and special requests are fulfilled promptly
Executing a detailed check to ensure that all are in order according to our Hotel standards
Taking appropriate action to resolve guest complaints
Inventory and Budget Management
Manages inventory of cleaning supplies and equipment, ensuring that all guest room accessories, linen, towels, amenities and supplies are available and sufficient in stock
Monitors expenses and adhere to the housekeeping budget
Makes cost-effective decisions regarding the use of cleaning products
Quality Assurance
Implements and enforce high housekeeping standards to maintain a clean and comfortable environment for guests.
Adheres to the hotel’s security and emergency policies and procedures and ensures that all security & safety measures are met
Regularly inspects guest rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are met
Making a report to the Maintenance department for regular maintenance and/or when the equipment fails to work
Ensuring HSKP systems, manuals, etc. are updated regularly
Sustainability
Implements sustainable and eco-friendly cleaning practices when possible
Promotes waste reduction and environmentally responsible housekeeping
Requirements
A bachelor's degree in Hospitality Management, Hotel Management, or a related field is often preferred
Substantial prior experience in housekeeping or cleaning management is essential, typically at least 3-5 years. This may include roles such as Housekeeping Supervisor, Assistant Housekeeping Manager, or similar positions
Extensive background in the hospitality industry, in 5* hotels
The ability to lead and manage a team of housekeeping staff, set expectations, and provide guidance and supervision
Having the ability to communicate effectively across a multi-national and multi-cultural environment
Effective organization is necessary for developing cleaning protocols, schedules, and procedures, as well as managing inventory and budgets
The ability to maintain high cleanliness and hygiene standards, ensuring that all areas of the facility are clean and well-maintained
Clear communication is essential for instructing and supervising housekeeping staff, as well as interacting with other departments and guests
Knowledge of local laws and regulations
Knowledge and commitment to implementing sustainable and eco-friendly cleaning practices, promoting waste reduction, and environmentally responsible housekeeping
Familiarity with cleaning equipment, products, and housekeeping management systems
Experience with Microsoft Office (Word and Excel mandatory)
Benefits
Competitive remuneration package & benefits
Career advancement in a fast-growing organization
Continuous learning & development within a transparent & inclusive working environment
Collaborative working environment
Accommodation & meals

Ella Resorts are dedicated to providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.