Executive Clinical Director of Market Operations

About this role

Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.

About the role:
As an Executive Clinical Director of Market Operations, you will serve as a senior clinical leader at Accompany Health, reporting directly to the Chief Medical Officer. Working in close partnership with the Head of Market Operations, VBC leadership team, and Product teams, you will hold dyad operational accountability for building, leading, and refining market-based clinical care systems. You will directly drive high-quality clinical care, total cost of care performance, quality metrics, and exceptional employee engagement across clinical pods.
Responsibilities will include:
Care Model Execution & Scalable Systems Integration:

• Drive the operational execution of Accompany Health’s clinical care model across all markets, translating clinical workflows into scalable operational and product-based systems in close partnership with Product, Technology, and Operations teams.

• Establish standard operating procedures (SOPs) and clinical delivery playbooks that allow care pods to operate efficiently and consistently at scale.

Operational & Clinical Performance Management:

• In dyad partnership with the Head of Market Operations, manage cross-functional systems to deliver high-touch, compassionate, patient-centered care.

• Drive market-level performance across core value-based KPIs:

• Patient engagement and retention.

• Accurate, comprehensive, and timely clinical diagnosis accompanied by evidence-based treatment plans.

• Quality measure performance, maintaining 4+ STARs across all key HEDIS metrics.

• Total medical expense (TME) reduction through proactive chronic disease management and avoidance of unnecessary hospitalizations.

Clinical People Leadership & Talent Development:

• Directly manage the Core Care Model Provider Service Line, including Clinical Directors and Clinical APC Managers across markets, providing strong leadership, mentorship, and support to frontline care delivery teams

• Partner collaboratively with Market Medical Directors and the CMO to align clinical quality, provider engagement, and team execution

• Support and coach clinical leadership on managing care pod panels, evaluating ongoing clinical competencies, executing coaching and remediation plans, and partnering with the People Team to establish structured career pathways for APCs and care team staff

Strategic Leader for Clinical Innovation:

• Act as a key clinical leader for strategic clinical innovation, including technology and AI enablement, in order to design and implement care model innovations and programming targeted at reducing avoidable medical expense, improving quality and preventative care, ensuring appropriate diagnosis, and driving strong patient engagement and experience

• Serve as a key clinical lead for product build, workflow automation, and AI enablement, to ensure that care model innovations are built into scalable tooling that enhances clinical care as well as clinician workflow and efficiency

• Partner with Product and Engineering to continuously test, iterate, and roll out technology-driven enhancements across clinical workflows

Quality, Safety, and Culture:

• Ensure adherence to evidence-based clinical guidelines, Accompany Health standards, clinical policies, safety protocols, and company procedures while actively upholding company cultural values and norms
Market Implementation & Expansion:

• Partner with Market Operations to lead timely and successful new payor/market implementations

• Oversee clinician hiring, recruiting, and adaptation of operational systems tailored to specific market and contract requirements

Direct Clinical Care & On-Call Coverage:

• Dedicate up to ~10% of time to direct clinical care (virtual urgent care, in-person urgent care, or overflow care)

• Participate in rotating on-call schedules and clinician supervision coverage as needed

Travel:

• Travel will be variable around monthly to existing markets and/or offsite although may increase as needed to support market / payor launches
What makes you a fit for the team:

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Mission Driven: Passionate about caring for complex, historically underserved patients with co-occurring chronic and behavioral health conditions in an integrated, multi-disciplinary model anchored in home-based and tech-enabled virtual care

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People Leader: Excellent communicator; able to clearly articulate, motivate, and lead multidisciplinary teams towards common goals

• Loves coaching and mentoring clinicians and non-clinicians in their skill development and career growth

• Exceptional at change management and organizational transformation

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Team Player and Collaborator: Willing to roll up sleeves and effectively work across multiple functions and team members

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Creative and Efficient…