EverPro - Senior Product Manager, Platform (Remote CAN)

About this role

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:

EverPro, a business within EverCommerce, provides software and solutions designed to help home and field service businesses run and grow their companies with greater efficiency and confidence. EverPro brings together purpose-built tools across key trades—including field service, remodeling and roofing, landscaping, and pest and lawn—so service professionals can manage operations, engage customers, and drive long-term growth.
Our solutions support the full lifecycle of running a service business, from scheduling and dispatching work, to estimating, invoicing, and payments, to customer communication, reputation management, and business insights. Together, these connected solutions help service pros win more jobs, save time, and build stronger, more resilient businesses.

We are looking for a Senior Product Manager to focus on our Invoice Simple Product.

Every great customer experience sits on a foundation customers never see. Our Platform squad builds that foundation, so every team at Invoice Simple can move faster.
As Senior Product Manager for our new Platform squad, you’ll own the shared systems behind Invoice Simple, from subscriptions and data to security and reliability, and help reinvent how we build software with AI. Your success shows up twice: a more dependable product for customers, and more capacity for every other squad to spend on what customers see.
This is a builder’s role in a squad that’s forming now. We want a technically fluent, AI-native product manager who treats internal teams as customers, makes the case for foundational work in business terms, and ships. You’ll report to the Head of Product, Invoice Simple.
Responsibilities:

• Define the vision and roadmap for our shared systems, treating the squads, marketers and analysts who rely on them as your customers. Prioritize with the same rigor as any customer-facing team.

• Turn platform and technical-debt work into clear trade-offs leaders can decide on, sized by their impact on customers, capacity and revenue.

• Own subscription management across the App Store, Google Play and web, including plans, billing, entitlements and the tools Growth uses to test pricing. Own email deliverability so every invoice and receipt reaches the inbox.

• Own event collection, data orchestration and our customer data platform, so Data, Growth and Lifecycle Marketing work from clean, consistent, privacy-safe customer data.

• Own platform reliability and security, measured by uptime, crash rates, app speed and release health. Own versioning across iOS, Android, web and APIs, including support for older app versions. Prevent problems, not just respond to them.

• Modernize our development lifecycle: bring AI into coding, testing, code review and release, improve CI/CD and developer experience, and measure the gains in cycle time and quality.

• Define the shared capabilities AI needs, such as clean business context, secure data access and safe ways to act for customers, so every squad can build trusted AI experiences.

• Partner with your engineering lead and a squad of software, DevOps and data engineers. Coordinate with other squads and shared EverPro platform teams, prototype with AI yourself, and deliver on your commitments.

Skills and experience needed for success in this role:

• Define the vision and roadmap for our shared systems, treating the squads, marketers and analysts who rely on them as your customers. Prioritize with the same rigor as any customer-facing team.

• Turn platform and technical-debt work into clear trade-offs leaders can decide on, sized by their impact on customers, capacity and revenue.

• Own subscription management across the App Store, Google Play and web, including plans, billing, entitlements and the tools Growth uses to test pricing. Own email deliverability so every invoice and receipt reaches the inbox.

• Own event collection, data orchestration and our customer data platform, so Data, Growth and Lifecycle Marketing work from clean, consistent, privacy-safe customer data.

• Own platform reliability and security, measured by uptime, crash rates, app speed and release health. Own versioning across iOS, Android, web and APIs, including support for older app versions. Prevent problems, not just respond to them.

• Modernize our development lifecycle: bring AI into coding, testing, code review and release, improve CI/CD and developer experience, and measure the gains in cycle time and quality.

• Define the shared capabilities AI needs, such as clean business context, secure data access and safe ways to act for customers, so every squad can build trusted AI experiences.

• Partner with your engineering lead and a squad of software, DevOps and data engineers. Coordinate with other squads and shared EverPro platform teams, prototype with AI yourself, and deliver on your commitments.

Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the…