Entry-level German Speaking Service Desk Agent

About this role

Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
Participating in on-call duty.
Creating, categorizing, resolving, and documenting tickets.
Serving as a liaison with system specialists and other departments.
Controlling, monitoring, and delegating tickets based on SLAs.
Documenting solution descriptions and maintaining the knowledge database.
Providing training for new team members.
Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
Handling major incidents and communicating updates to management and departments.
Conducting remote troubleshooting for end users.
Requirements
Interest in IT and motivation to start a career in the field
Customer-oriented mindset with a helpful and positive attitude
Confident communication skills in Hungarian, German, and English
Basic understanding of PC hardware, Windows environments, and common software applications
Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
Willingness to learn new technologies and processes
Strong communication and teamwork skills
Reliable, solution-oriented, and able to stay calm under pressure
Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required
Benefits
Start your career in a visible and responsible IT support role within an international environment
Gain insight into the IT operations of the defense and automotive industries
Access professional training opportunities, mentoring, and internal learning programs
Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
Join a supportive team with long-term career growth opportunities