Enterprise Customer Success Manager (m/f/d)

Über diese Stelle

About SimScale

SimScale is the world's first cloud-based, AI-native engineering simulation platform. CFD, FEA, thermal and electromagnetics run together in a single browser-based environment, supported by Engineering AI that guides simulation setup, Physics AI that returns validated predictions in seconds, and agentic workflows that execute multi-step simulation pipelines at any scale.

The conviction behind the platform is straightforward: every engineer should be free to explore thousands of design options, test them instantly and decide with confidence, not only the specialists who have traditionally held the CAE tools. Founded in Munich in 2012 by five engineers, SimScale is trusted today by more than 800,000 engineers worldwide, at companies including Johnson & Johnson, Mitsubishi, Magna, Toshiba, Bühler, AECOM and Zaha Hadid Architects.

The role

As an Enterprise CSM you are the partnership lead on a short selection of SimScale's top-tier enterprise accounts. Your work is to turn a foothold into an enterprise standard: drive adoption, prove the value delivered, build the relationships that give you real influence, and open the parts of the organisation that have not yet engaged. Your measure is the Net Retention Rate across your accounts.

Why this role matters

The contribution of this role is crucial to SimScale's success. Our top-tier accounts hold significant room to grow, and this role creates the conditions for that growth (through adoption, through evidenced value, and through the relationships that open new parts of a large organisation).

This is also a role with room to shape things. Alongside your accounts, you will have the opportunity to help shape and continuously optimise how Customer Success works at SimScale: how we run enterprise partnerships, what a great executive business review looks like, and how value realization is evidenced, in an international environment with a great deal of opportunity in it.

What you will own

• The partnership and growth agenda for a short selection of our top-tier enterprise accounts, with the time to go deep in each one.

• Relationships with the people who decide. Key decision makers, executive sponsors, and the Initiative Business Owners who hold the budget and the outcomes for the programmes SimScale supports. Real influence with them is the foundation of everything else in this role.

• Adoption initiatives that make SimScale the default simulation platform across engineering teams: enablement, standardisation, and embedding it in how engineers work day to day.

• Enterprise programme management: multi-team, multi-site rollouts run to a plan, with milestones and executive reporting.

• Value realization, then leverage. Define success metrics with the customer, evidence the ROI, and use the value generated in one team as the business case to scale the account into the next department, site or entity. Value realization is the engine of growth in this role.

• Mapping and opening the enterprise: discovering departments, entities, business units and sites not yet engaged, identifying the right people inside them, and creating the conditions for growth.

• Operational and executive business reviews that shape the customer's simulation strategy.

• Orchestration of a full internal…