Engineering Manager (Integrations)

About this role

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Being a Dialer</strong></span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About the team<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad’s Salesforce Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, in particular Salesforce. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony. Additionally, the integrations team collaborates closely with Dialpad’s Agentic AI organization to help expand the ecosystem powering Dialpad’s AI agents.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Your role</strong><br></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">As an Engineering Manager of the Salesforce Integrations team, you will lead a team of 6+ mid-senior full stack engineers based in London & India. Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current team size technical IC tasks will also be performed including system design, architecture & code reviews & AI driven development. This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This position reports to our Director of Engineering who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations.</span></p> <p><strong><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">What you’ll do</span></strong></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Help to define a 1-3 year roadmap & vision for the Salesforce integrations team</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span…