Engagement Manager

About this role

<div class="content-intro"><p><strong>About AiDASH</strong><br><br><span data-teams="true">AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection & Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid.</span> Learn more at <a href="https://www.aidash.com." target="_blank">www.aidash.com.</a></p> <p><span data-contrast="auto">The PreventionFirst movement is growing, and so is the recognition behind it. In 2026, Forbes named AiDASH one of America's Best Startup Employers for the 4th consecutive year, and TIME included AiDASH among America's Top GreenTech Companies for the 3rd year in a row. </span><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/topics/north-america-technology-fast-500.html?utm_source=bngaiwebsite&utm_medium=referral&utm_campaign=evolve-banner"><span data-contrast="none"><span data-ccp-charstyle="Hyperlink">Deloitte Technology Fast 500</span></span></a><span data-contrast="auto">™ ranked AiDASH No. 12 in the San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024.</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p> <p><span data-contrast="auto">Join us in Securing Tomorrow Together!</span><span data-ccp-props="{"335551550":0,"335551620":0}"> </span></p></div><p><strong><span data-contrast="none">The Role</span></strong><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">The Customer Success team at AiDASH is the bridge between our technology and the real-world outcomes our customers depend on. We work directly with utilities, transportation agencies, and infrastructure operators across the globe to ensure they unlock the full value of our AI-powered platform from onboarding through long-term partnerships.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-contrast="auto"> </span><span data-ccp-props="{"335559739":0}"> </span></p> <p><span data-contrast="auto">As an Engagement Manager, you will own the post-sales relationship for a portfolio of enterprise customers. You will be their strategic advisor, ensuring successful platform adoption, driving measurable outcomes, and building the long-term trust that turns customers into advocates. This role sits at the intersection of customer success, account management, and solution consulting and is critical to AiDASH's growth and retention goals.</span><span data-ccp-props="{"335559739":120}"> </span></p> <p><span data-ccp-props="{}"> </span></p> <p><strong><span data-contrast="none">How you’ll make an impact: </span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Partner closely with enterprise customers to understand business challenges, define success metrics, and drive long-term strategic value </span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Lead end-to-end customer engagements across analytics consulting, AI solutions, SaaS implementation, and geospatial strategy initiatives </span><span data-ccp-props="{"335559739":0}"> </span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="1"…