Engagement Manager

About this role

<div class="content-intro"><p>Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.</p> <p>With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.</p> <p>Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit <a href="http://couchbase.com">couchbase.com</a> and follow us on LinkedIn and X.<br><br>Want to be part of our story? Apply today! </p></div><h2 data-path-to-node="2">Engagement Manager</h2> <h3 data-path-to-node="6">Role Summary</h3> <p data-path-to-node="7">Couchbase is looking for an <strong data-path-to-node="7" data-index-in-node="27">Engagement Manager</strong> to partner with our largest, most complex enterprise customers. In this high-impact, senior individual contributor role, you will act as a trusted advisor to C-suite executives and technical leaders, ensuring they achieve maximum business value, rapid time-to-value, and long-term ROI from their Couchbase investment.</p> <p data-path-to-node="8">Operating with high autonomy, you will orchestrate cross-functional internal teams (Product, Services, Support, and Sales) to de-risk complex deployments, drive adoption, and secure long-term retention and expansion.</p> <h3 data-path-to-node="10">Key Responsibilities</h3> <ul data-path-to-node="11"> <li> <p data-path-to-node="11,0,0"><strong data-path-to-node="11,0,0" data-index-in-node="0">Strategic Account Leadership:</strong> Own the delivery strategy and execution roadmap for a portfolio of Couchbase’s most critical enterprise accounts.</p> </li> <li> <p data-path-to-node="11,1,0"><strong data-path-to-node="11,1,0" data-index-in-node="0">Value Realization:</strong> Define, track, and deliver clear success metrics, statements of work, and business outcomes to ensure rapid adoption and high ROI.</p> </li> <li> <p data-path-to-node="11,2,0"><strong data-path-to-node="11,2,0" data-index-in-node="0">Cross-Functional Orchestration:</strong> Lead large-scale, multi-phase customer journeys (migrations, cloud transformations, expansions) by aligning Professional Services, Solutions Engineering, Support, and Partners.</p> </li> <li> <p data-path-to-node="11,3,0"><strong data-path-to-node="11,3,0" data-index-in-node="0">Executive Advisory:</strong> Establish deep relationships with C-level and senior technical stakeholders; lead Executive Business Reviews (EBRs) and strategic planning sessions.</p> </li> <li> <p data-path-to-node="11,4,0"><strong data-path-to-node="11,4,0" data-index-in-node="0">Commercial Growth & Risk Mitigation:</strong> Partner with Account Executives and CSMs to identify expansion signals, protect renewals, and proactively resolve complex escalations.</p> </li> <li> <p data-path-to-node="11,5,0"><strong data-path-to-node="11,5,0" data-index-in-node="0">Product Voice:</strong> Translate enterprise customer insights into actionable feedback for our Product Management and Go-To-Market teams.</p> </li> </ul> <h3 data-path-to-node="13">Experience & Profile</h3> <p data-path-to-node="14"><strong data-path-to-node="14" data-index-in-node="0">What You Bring (Required):</strong></p> <ul data-path-to-node="15"> <li> <p data-path-to-node="15,0,0"><strong data-path-to-node="15,0,0" data-index-in-node="0">Enterprise Expertise:</strong> Extensive experience in SaaS customer success, management consulting, or strategic engagement management handling multi-stakeholder, 7-figure enterprise accounts.</p> </li> <li> <p data-path-to-node="15,1,0"><strong data-path-to-node="15,1,0" data-index-in-node="0">Commercial Acumen:</strong> A proven understanding of ARR, SaaS renewal dynamics, and expansion strategies.</p> </li> <li> <p data-path-to-node="15,2,0"><strong data-path-to-node="15,2,0" data-index-in-node="0">Leadership & Autonomy:</strong> Exceptional structured thinking, problem-solving skills, and the ability to influence senior executives and navigate ambiguity without authority.</p> </li> </ul> <p data-path-to-node="16"><strong data-path-to-node="16" data-index-in-node="0">Nice to Have:</strong></p> <ul data-path-to-node="17"> <li> <p…