Employé Administratif h/f/x

Over deze functie

Security wereld in België en Nederland.

Jobomschrijving

**Reporting and service data management:**
• Provide timely and accurate reporting based on service tickets.
• Search, verify and consolidate the relevant information contained in tickets.
• Prepare SLA reports, KPI reports, dashboards and clear management information.
• Ensure the quality, completeness, consistency and currency of reporting data.
**Reporting process improvement and automation:**
• Improve and automate the current reporting processes, which are still partly manual.
• Use advanced Microsoft Excel functionalities to optimize data processing and reporting.
• Identify automation opportunities using Power Automate and, where relevant, VBA.
• Maintain dashboards and contribute to continuous improvement initiatives.
Service Delivery support:
• Support the Services Delivery team with administrative and analytical tasks.
• Translate operational data into accurate and understandable information for internal stakeholders and management.
• Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements.
• Take on other related tasks when required, while reporting remains the priority of the role.
KEY PERFORMANCE INDICATORS
• Timely delivery of SLA and management reports.
• Accuracy and quality of reporting data.
• Level of automation achieved in reporting processes.
• Availability and currency of dashboards.
• Internal customer satisfaction regarding reporting.
• Number and quality of identified improvement initiatives.

**Practical information:**

• Work location: Schaerbeek, Brussels.
• Minimum half-time availability.
• The position is open to an internship or junior profile, with the possibility of permanent employment for the right candidate.

**Continious Learning &Growth**

Develop your expertise in reporting, automation, business intelligence, and service management while working with modern Microsoft technologies.

**Career Opportunities**

This position is open to junior professionals and interns, with the possibility of a permanent role for high-performing candidates.