Embedded Technical Account Manager

Over deze functie

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><h3><strong>Technical Account Manager</strong></h3> <ul> <li><strong>Location:</strong> Remotely from the Netherlands — with occasional travel to customer sites across the Netherlands (typically up to 1 day per week)</li> <li><strong>Reporting to: </strong>Manager, Technical Account Management & Regional Support</li> </ul> <h4><strong>Your Impact</strong></h4> <p>As an Embedded Technical Account Manager at Axon, you will become the trusted technical partner for one of the largest and most strategically important public safety organisations in the Netherlands. Working alongside Axon's delivery partner and embedded within the customer's operational environment, you will help ensure Axon's technology delivers measurable operational outcomes while strengthening long-term customer success.</p> <p>You will serve as the primary technical point of contact throughout the customer's operational journey - providing technical leadership, customer advocacy, proactive guidance, and day-to-day continuity across their Axon ecosystem. Rather than simply responding to issues, you will help the customer maximise adoption, reduce operational risk, improve technical health, and realise greater value from their investment.</p> <p>Working closely with customer leadership, technical teams, Axon Professional Services, Customer Success, Support, Engineering, Product Management, Sales Engineering, and partner organisations, you will align stakeholders around successful deployments, governance, technical strategy, and continuous improvement.</p> <p>Wearing multiple hats - from technical consultant to trusted advisor to hands-on product specialist - you will help optimize customer workflows, improve platform health, coordinate complex technical issues, and ensure new capabilities are successfully adopted as Axon's ecosystem continues to evolve.</p> <p>Your work will directly contribute to Axon's mission of Protect Life by helping one of Europe's largest public safety organisations deploy technology that improves operational effectiveness, transparency, and justice.</p> <h4><strong>What You'll Do</strong></h4> <ul> <li>Become the dedicated technical expert across the customer's Axon ecosystem, including TASER 10, Axon Evidence, and future Axon platform capabilities, maintaining deep knowledge of both current and expanding product deployments.</li> <li>Serve as the primary technical liaison between Axon, the customer, and Axon's strategic delivery partner, balancing relationships carefully while maintaining strong trust with all stakeholders.</li> <li>Build long-term relationships with executive leadership, programme owners, operational commanders, IT leadership, system administrators, and frontline users across a complex organisation.</li> <li>Participate in operational, technical, governance, and strategic meetings, ensuring effective communication and alignment across customer, partner, and internal Axon stakeholders.</li> <li>Provide technical guidance throughout the customer lifecycle, including deployment planning, implementation support, configuration guidance, integration planning, go-live readiness, and expansion projects.</li> <li>Act as the dedicated owner for technical escalations, coordinating complex issues across Support and Engineering while maintaining clear communication with customer stakeholders.</li> <li>Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments.</li> <li>Support customer adoption through role-specific enablement, administrator guidance, workflow optimisation, and best practice recommendations.</li> <li>Facilitate release readiness activities by preparing customer stakeholders for new hardware, firmware, software, and platform capabilities before production deployment.</li> <li>Maintain detailed knowledge of the customer's technical landscape, including networking, security, SaaS administration, integrations, identity management, governance requirements, and operational workflows.</li> <li>Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews aligned to operational objectives.</li> <li>Identify technical, operational, and organisational risks early, engaging appropriate internal teams to mitigate issues before they impact customer operations.</li> <li>Support customer security reviews, technical assessments, architecture discussions, and integration planning as the platform continues to evolve.</li> <li>Develop and maintain high-quality customer documentation including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge transfer materials.</li> <li>Support preparation for major operational events, high-profile deployments, and mission-critical periods where additional technical coordination is…