eLearning Production Specialist

About this role

About OpenSesame

OpenSesame is the trusted partner for workforce reinvention in the age of AI. We deliver integrated software, curated and customizable content, and expert services embedded into existing learning, HR, and work systems to help organizations expand their human + AI potential and thrive through change.

Learn more: www.opensesame.com/about

About the Team

At OpenSesame, the Exclusive Content team works with publishers, subject matter experts, and internal staff to bring courses to life in our catalog. The courses OpenSesame offers trains millions of workers around the world every year, in dozens of languages. Our impact on them and their companies depends on our work. We use human-driven AI processes to work more efficiently and to produce excellent training content while ensuring quality through human guidance and review. We collaborate with global publishers bringing thousands of courses to our catalog. No two projects are exactly alike, making this a collaborative team where you'll have the opportunity to solve problems, improve workflows, and shape how AI and human expertise work together to expand access to impactful workplace learning.

About the Job

We are seeking an eLearning Production Specialist who works with the Exclusive Content Team to publish courses using OpenSesame’s eLearning authoring tool, Simon. You will support the production of courses at every stage using tools like Google Sheets, Docs and Drive, 3rd party web services, AI tools like ChatGPT and Claude, our Simon authoring platform, Slack, and Asana. In this role, you’ll apply your keen attention to detail by creating spreadsheets, organizing files and assets across projects and teams, working on multiple projects with different workflows, and always looking for ways to improve our processes. You’ll also partner with publishers by providing training to empower their course creation. We’re a small and flexible team, so your ability to jump on copy-editing tasks, review videos and courses for quality, and write course content, including course descriptions and learning objectives, is highly valued. You’ll work collaboratively with other teams at OpenSesame.

Performance Objectives

30 Days: Learn the tools and processes of OpenSesame and the Exclusive Content team, while taking on fundamental tasks in our course production process.

• Gain familiarity with our company-wide tools: Slack, Google Calendar, ADP, Zoom

• Gain familiarity with Curation-specific tools: OpenSesame Catalog

• Demonstrate proficiency with Exclusive Content tools: Asana (our project management system), Google Sheets, Google Docs, our file system for Google Drive, and how to use Simon to build training courses

• Basic usage of our AI tools

• Complete company-wide compliance training

• Learn the roles and functions of Exclusive Content team members and our role in the company

• Build and review voiceover narrations for 4 courses

• Validate and publish 5 courses to the catalog

• Prepare PDF files for publishing for 10 courses

• Use our Simon tool to translate 10 courses

• Create a list of 10 ways we can improve the onboarding experience for OpenSesame and the Exclusive Content Team

• Deliver thoughtful daily emails with suggestions to improve our company onboarding.

60 Days: Expand on your expertise with the first 30-day tasks, and dive deeper into more involved tasks to improve the quality and increase the speed at which we publish courses.

• Continue to improve skills from first 30 days

• Learn the structure of our CSV-driven course publishing system using Google Sheets

• Review and provide feedback on 10 courses

• Apply fixes to 20 courses based on QA feedback

• Provide video quality feedback on 10 videos from our vendors

• Load content into Simon for publishing 100 courses

• Create thumbnail images for 10 courses

• Provide feedback for improvement to at least 3 processes

90 Days: Continue to flex your skills from the first 60 days, while gaining a deeper knowledge of how we work with publishers, QA video content, and load large amounts of courses into Simon. Show off your process improvement skills.

• Learn the process for onboarding new publishers to the Simon platform

• Provide feedback and areas for improvement on vendor-supplied videos for 10 courses

• Use the Simon bulk-upload process to create 30 courses in Simon

• Identify at least one process for optimization and, using AI, develop a recommendation for how to improve that process

Within 6 months: you’re fluent in all the basic tasks of your role, understand all of the different parts of the team’s production process, can identify inefficiencies in our processes, and contribute meaningfully to ways we can improve.

• Onboard one new Simon publisher

• Develop course…