EL1 Senior Platform Infrastructure Manager

About this role

Australian Citizens residing in Australia with Baseline Clearance only respond.
Job details
Role: EL1 Platform Operations Lead
The NDIA, Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.
We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Scheme Payments & Platform Branch part of the Technology Services Division seeks an experienced and energetic Platform Support Lead to join our dynamic fast-paced team.
Key duties and responsibilities
Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform. Streamline and improve the efficiency and effectiveness of the enablement model

• Management of staff, including work allocation, mentoring, training and upskilling.

• Process development, documentation and implementation for of all enablement activities to ensure consistent, efficient, and effective delivery for all stakeholders.

• Respond to major incidents and represent the directorate internally and with external vendors

• Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required.

• Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation for enablement releases.

• Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths and multiple stakeholders and parallel release trains.

• Promote a positive team culture that encourages collaboration, knowledge sharing and respect between members and enables individuals to feel, empowered, supported and trusted in their roles.

• Provide clear operational leadership and accountability for the Salesforce platform.

• Standardise and mature the enablement model through improved processes, documentation, and training.

• Enable proactive management of platform risks, dependencies, and release cycles.

• platform stability and reduced platform stability and reliance, impacting key customer-facing services.

• Improve release management and change governance, accelerating delivery of platform enablement improvements.

• Improve staff engagement and productivity

• Reduce reputational risk if platform outages or service interruptions impact customer or stakeholder confidence

• Reduce risk to enterprise-wide critical functions and projects

• Increase security of the Salesforce platform by championing a pro-active approach to security patching, pen testing and security maturity assessments

• Leading and co-ordinating the relationship with CyberOps and Cyber GRC to strengthen our overall security posture

• Deep Salesforce platform expertise (Service Cloud, Experience Cloud, Integrations

• Technical leadership experience in managing senior support engineers.

• Strong vendor management and stakeholder engagement skills across ICT and business divisions.

• Proven capability in major incident response, change governance, and release coordination

• Strong grasp of the Salesforce SDLC including DevOps, CICD and platform enablement

Originally posted on Himalayas