EHR Training & Support Specialist

About this role

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

• This is a critical role as RI Primary Care Medical Group continues to grow through acquisition.

• Each newly acquired practice comes with its own workflows, staff habits, and legacy system experience. As we expand across multiple locations, clinical staff need a consistent, reliable training and support experience. This role would own the development and maintenance of training materials, ensure consistency across sites, and serve as an accessible frontline resource for staff.

• This specialist would also support the integration and adoption of additional tools as we continue to expand our technology footprint.
A visible, dedicated training and support presence signals to newly acquired staff that we take their experience seriously — directly supporting engagement and retention during periods of significant change.

What you’ll do

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Healthcare Workflow Integration & Change Management

• Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities

• Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption

• Develop workflow documentation, process maps, and transition guides

• Facilitate communication across practices, internal departments, and external partners to ensure alignment

• Monitor post-implementation adoption and surface feedback to management

EHR & Technology Training

• Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems

• Develop training programs that connect system use to broader operational and clinical context

• Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions

• Assess end-user proficiency and provide follow-up training as needed

• Create and maintain training materials, quick reference guides, tip sheets, and SOPs

• Support adoption of emerging tools, including AI-assisted applications

• Stay current on system updates and evolving best practices

Clinical Systems Optimization

• Support EHR and clinical system optimization to meet the needs of member practices

• Assist with identifying and implementing new technology aligned with real-world workflows

• Partner with the EHR Optimization Manager and cross-functional teams to drive continuous improvement

End-User Support & Triage

• Serve as a first-line resource for EHR and application issues via phone, remote desktop, and on-site assistance

• Triage, document, and escalate issues to IT, help desk, or vendor teams as appropriate

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Log and track support interactions in the ticketing system to support trend…