eCommerce Fulfillment Analyst-Associate

About this role

Company
David creates tools to increase muscle and decrease fat. Our first product is a protein bar. More broadly, David is a platform to develop high-protein, low-calorie, blood-sugar-friendly foods that are craveable.

This is a rare opportunity to join a breakout food brand at a pivotal stage of growth. Led by CEO Peter Rahal, Cofounder and Former CEO of RXBAR, David is working to become the leading consumer food brand focused on high-protein foods in North America and beyond.

Role & Responsibilities:
The eCommerce Fulfillment Analyst owns the operating engine behind David's eCommerce business across DTC, Amazon, and marketplace channels. This is a high-ownership role at the intersection of operations and strategy, responsible for ensuring consumer orders are fulfilled accurately and on time while continuously improving the systems, partners, and packaging that make it possible. You will own channel performance, lead the implementation of new product and packaging launches in our eCommerce channels, and drive the network improvements that empower David's eCommerce operation to scale.

eCommerce Order Management & Fulfillment Execution
Manage order flow across DTC, Amazon, and marketplace channels — ensuring accurate and timely fulfillment from purchase through delivery
Coordinate with the eCommerce 3PL on order processing, execution, and carrier handoffs
Monitor network status and navigate major disruptions to limit the impact the customer experience
Ensure SLA compliance across all channels and escalate systemic issues before they affect performance scores

Channel Performance & Operational Benchmarking
Own channel health metrics across Amazon and marketplace platforms - defect rate, late shipment rate, cancellation rate - and drive corrective action when thresholds are at risk
Build and maintain reporting on eCommerce fulfillment KPIs including shipped-on-time, cancel rate, and cost per order
Benchmark David's eCommerce fulfillment operation against industry standards and best-in-class peers - identifying gaps and building the case for improvement
Translate performance data into clear operational recommendations and follow through on implementation

New Product & Program Launch Execution
Own eCommerce fulfillment readiness for new product launches - coordinating across Supply Chain, Marketing, and the 3PL to ensure smooth execution from day one
Manage the operational setup for new channels, packaging configurations, and limited-time offerings
Partner cross-functionally to ensure eCommerce operational requirements are embedded early in launch planning
Co-design and implement eCommerce packaging configurations in partnership with Product and Marketing - ensuring we meet protection, cost, and brand standards across channels
Own the operational rollout of new packaging - coordinating timelines, testing, and 3PL readiness to ensure smooth implementation

Network Strategy and Special Projects
Build and execute on eCommerce network strategy - evaluating 3PL capabilities, fulfillment center positioning, and carrier mix to improve cost and delivery performance
Identify opportunities to improve the network as David's eCommerce volume and geographic footprint grow
Identify process gaps across the eCommerce fulfillment operation and design solutions that reduce manual work and improve reliability
Lead operational projects including 3PL onboarding, system integrations, and carrier improvements
Partner with Retail Operations, Supply Chain, and Marketing on cross-functional initiatives that require eCommerce fulfillment input
Requirements
1–3 years of experience in a fast-paced, execution-focused environment
Strong analytical skills and comfort building performance reports and operational trackers
Project management skills and a bias toward building processes
Comfort moving between strategic questions and operational details
Strong communication skills across audiences
Preferred: Experience working with eCommerce 3PLs and understanding how consumer fulfillment differs from retail
Preferred: Experience with Shopify, Amazon, and third party eCommerce sites
Benefits
This is a full-time role.
Salary: $100,000 - $140,000 per year DOE, inclusive of cash bonus based on attainment of company targets
Company equity opportunity
100% covered Health, Vision, Dental Insurance
401(k) with 4% match
Additional perks, such as covered gym expenses
Substantial and required PTO
We work in the office 5 days per week in New York City – when culture lines up, it is fun to be in the office together.