E-commerce & Digital Experience Specialist - Retail sector

Over deze functie

Our client is a fast-growing European player in the health, wellness and retail sector, with a strong presence across Belgium, Luxembourg, the Netherlands, Italy and Spain.

Founded in 2014, the Group has developed a successful omnichannel business model, combining an extensive network of physical stores with high-performing e-commerce platforms. With more than 200 points of sale and over 2,000 employees, the company is continuing its international growth, driven by innovation, operational excellence and a strong commitment to customer experience.

Joining this organisation means becoming part of a dynamic and entrepreneurial international group where digital transformation and customer-centricity are at the heart of the growth strategy.

Jobomschrijving

As E-commerce & Digital Experience Specialist , you will play a key role in ensuring the smooth day-to-day operation and continuous improvement of the company e-commerce platforms.

Working at the crossroads of e-commerce, digital performance, IT and customer experience, you will monitor platform performance, coordinate incidents, identify opportunities for improvement and contribute to the implementation of new digital functionalities.

Your excellent command of Dutch will be particularly important in ensuring the quality and consistency of the Belgian Dutch-language webshop, from content and translations to the overall customer journey.

*Key Responsibilities*

* Monitor the daily performance and operational KPIs of the Benelux e-commerce platforms, ensuring a smooth and reliable online customer experience.
* Oversee payment and delivery processes and proactively identify potential issues impacting customer satisfaction or conversion.
* Coordinate incidents with internal stakeholders across E-commerce, IT, Customer Service, Logistics and Project teams, as well as external partners.
* Investigate root causes, recommend corrective actions and drive continuous improvements across processes and tools.
* Take ownership of the quality of the Dutch-language Belgian webshop, reviewing content, translations and the end-to-end customer journey.
* Analyse digital performance, user behaviour and customer data to identify opportunities to improve conversion, usability and overall experience.
* Set up, monitor and analyse A/B tests and translate insights into concrete optimisation initiatives.
* Contribute to the delivery of new digital functionalities, from gathering business requirements and functional analysis through testing and release validation.
* Manage and prioritise the e-commerce backlog in close collaboration with Group Project and IT teams.
* Support the implementation of new marketing, personalisation and digital optimisation tools.
* Collaborate with Benelux and Group teams to share best practices and contribute to the broader international digital roadmap.

* Join a fast-growing European group with strong ambitions in health, wellness and retail.
* Take ownership of a role with a direct impact on e-commerce performance and customer experience.
* Work on ambitious digital projects and contribute to the continuous evolution of a growing omnichannel business.
* Enjoy an entrepreneurial and dynamic environment where initiative, autonomy and ideas are encouraged.
* Collaborate with international teams and gain exposure to a broader European digital roadmap.
* Benefit from genuine opportunities to develop your career within a rapidly expanding organisation.
* Receive an attractive compensation package including a company car, group insurance, hospitalisation insurance, meal vouchers and other benefits.