Director – Strategy, Partnerships, AI, CRM & Customer Transformation (all genders)

Über diese Stelle

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive

• Our values of share, care and dare

• A workplace culture that fosters creativity, diversity and autonomy

• Our borderless, global framework, which enables seamless collaboration

Role Purpose

The Director - Strategy, Partnerships, AI, CRM & Customer Transformation (all genders) leads strategic client engagements at the intersection of artificial intelligence, customer experience, CRM, strategic partnerships, and business transformation. The role helps clients define and execute transformation strategies that deliver measurable business outcomes while growing Valtech's AI, CRM, Customer Transformation, and partner ecosystem capabilities. The position combines executive advisory, strategy definition, partnership development, practice leadership, business development, and delivery oversight.

Positioning

A client-facing leadership role focused on strategy, AI-enabled customer transformation, CRM modernization, strategic partnerships, consulting growth, and delivery excellence within Valtech.

Key Accountabilities

Strategy & Market Leadership

• Define the strategic direction for AI, CRM, customer transformation, and partnership-led growth initiatives

• Translate market trends, client priorities, and emerging AI capabilities into differentiated Valtech propositions

• Develop strategic roadmaps that connect business value, customer experience, technology modernization, and operating model change

Client Leadership

• Serve as a trusted advisor to C-level stakeholders on AI, CRM, customer transformation, partnership opportunities, and digital business strategy

• Lead executive workshops and transformation programs from strategy through implementation

• Drive business value realization and long-term client partnerships

AI & Transformation Consulting

• Define AI adoption strategies and enterprise transformation roadmaps aligned to client business objectives

• Design future-state operating models that enable sustainable growth, innovation, and transformation at scale

• Lead large-scale business and technology transformation initiatives across industries

CRM & Customer Experience Transformation

• Lead customer transformation programs across marketing, sales, commerce, and customer service functions

• Shape CRM and customer engagement strategies leveraging modern digital platforms and AI-enabled solutions

• Guide clients through CRM modernization initiatives involving platforms such as Salesforce, Microsoft Dynamics, and Adobe Experience Cloud

Strategic Partnerships & Ecosystem Development

• Develop and nurture strategic partnerships with technology vendors, platform providers, and ecosystem partners relevant to AI, CRM, and customer transformation

• Collaborate with partner organizations to shape joint propositions, co-selling opportunities, and integrated client solutions

• Strengthen Valtech’s market position through partnership-led innovation, thought leadership, and go-to-market collaboration

Practice & Capability Leadership

• Build and scale Valtech's Strategy, Partnerships, AI, CRM & Customer Transformation capability

• Develop market-leading service offerings, methodologies, accelerators, and partner-enabled solutions

• Mentor consultants and senior practitioners within the practice

• Support recruitment, talent development, and capability growth initiatives

Commercial Growth

• Drive pipeline development and contribute to practice revenue growth

• Lead strategic pursuits, proposal development, partner-supported opportunities, and executive presentations

• Expand existing client relationships and identify new business opportunities

• Collaborate with Client Partners, Partner Leads, and Delivery Leaders to grow strategic accounts

Delivery Leadership

• Oversee successful execution of complex transformation portfolios

• Ensure delivery excellence, customer satisfaction, quality, and commercial performance

• Establish governance, risk management, and value realization frameworks

Experience & Qualifications

• 10+ years of experience in management consulting, digital transformation, customer transformation, strategy, partnerships, or technology leadership

• Proven track record in defining and executing AI and technology-enabled transformation strategies

• Strong expertise in customer transformation, CRM consulting, and strategic partnership development

• Demonstrated success leading large-scale transformation programs and multidisciplinary teams

• Experience building consulting capabilities, partnership propositions, and executive client relationships

• Strong business development, commercial leadership, and ecosystem collaboration skills

• International consulting and leadership experience preferred

Leadership Attributes

• Strategic and entrepreneurial mindset

• Strong executive presence and stakeholder management skills

• Ability to bridge technology strategy, partnership ecosystems, and measurable business outcomes

• Passion for innovation, customer-centricity, and continuous improvement

• Proven ability to lead global and cross-functional teams

Success Metrics

• Growth of Strategy, Partnerships, AI, CRM & Customer Transformation services

• Expansion of strategic client relationships and partner-enabled opportunities

• Successful delivery of transformational client programs

• Measurable business outcomes and…