Director, Strategy & Operations, AI

About this role

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)

• Fortune Change the World (2024)

• CNBC Disruptor 50 List (2022, 2023, 2024)

• Fortune Best Workplaces for Millennials (2024)

• Fortune Best Workplaces in Health Care (2024)

• Fast Company Most Innovative Companies (2020, 2023)

• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

Maven is building the leading platform in women's and family health. As we scale, the complexity of the business increases: multiple growth channels, cross-functional priorities, evolving products, and new opportunities driven by AI. We are looking for a Director of Strategy & Operations to help lead Maven through this next chapter.

This role sits in the Office of the CEO, with visibility and impact across every major function. While the role will evolve with Maven's business needs over time, the first 12 months will be focused on AI Transformation & Organizational Intelligence, in close partnership with Product and Engineering.

We are moving internally from treating AI as a productivity tool layered onto existing structure, to treating it as the intelligence layer that replaces the need for much of that structure in the first place. This is a business role — not an engineering role — for someone who thinks deeply about how organizations work, why they break, and how AI is rewriting the rules.

This role is ideal for someone earlier in their career who is already living in the AI-native world, is energized by the organizational transformation question, and is ready to operate above their title.

This is a unique opportunity to help shape one of the most important healthcare companies of the next decade — and to help build the organization of the next decade rather than optimize the one inherited from the last. You will work closely with senior leadership, gain visibility across every major function, and be building something that does not exist yet. For the right person, this role is a powerful platform toward broader strategic leadership over time.

What You'll Do:

Lead AI Transformation & Organizational Intelligence

• Serve as Maven's "context engineer" — build and maintain the internal knowledge management infrastructure that makes AI agents effective: documentation, decision logs, and the organizational context that allows AI to be genuinely useful rather than generic

• Spearhead how Maven uses AI across every team — not by mandate, but by making the AI-native path the path of least resistance

• Work with Product and Engineering leadership to design systems and workflows that make Maven's data continuously legible, actionable, and connected to real-time decision-making across the company

• Identify the highest-leverage opportunities for AI to improve speed, quality, and efficiency — across clinical operations, sales, product, and member experience — and work with functional leads to implement and scale them

• Help Maven's leadership team think rigorously about culture and organizational design in the age of AI: where coordination layers can be replaced by intelligence, and what the right structure looks like as a result

Help Shape Company Priorities

• Partner with executives to define and drive Maven's most important strategic initiatives

• Translate company goals into clear cross-functional plans, milestones, and measurable outcomes

• Bring structure to ambiguous opportunities and recommend practical paths forward

• Support leadership decision-making with clear analysis, strong judgment, and crisp recommendations

Drive Cross-Functional Execution

• Lead high-priority initiatives that span multiple teams and require strong coordination

• Clarify ownership, remove…