Director, Sales Operations & Forecasting - Virtual

About this role

Our Story

At Alight, we believe a company's success starts with its people. Alight embraces values that come directly from our people - purposeful, human, united and growth-minded - reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here.

We invite you to join our team! Learn more at careers.alight.com .

About the Role

The Director, Sales Operations & Forecasting, serves as a strategic business partner to the Commercial SVP and sales leadership team, responsible for driving revenue performance, forecasting accuracy, and data-driven decision making across the commercial organization. This leader combines strong business acumen, analytical rigor, and technology fluency to improve sales execution, optimize go-to-market strategies, and accelerate growth. The Director will leverage Salesforce, Clari, Power BI, sales enablement platforms, and other commercial technologies to deliver actionable insights, strengthen forecast predictability, improve pipeline health, and help drive accountability throughout the revenue lifecycle. This individual will identify trends, risks, and opportunities within the business, translating data into strategic recommendations that improve revenue outcomes. The role requires a proactive and assertive leader who is comfortable challenging assumptions, driving forecast discipline, holding teams accountable to pipeline hygiene standards, and partnering with senior executives to improve business performance. This individual will lead the commercial operating rhythm, including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), forecasting reviews, pipeline inspections, territory planning, and strategic growth initiatives.

Primary Accountability: Revenue performance, forecast accuracy, pipeline health, revenue planning, business reviews, and commercial decision support. The Director reports to the Vice President, Revenue Planning & Forecasting and serves as a key advisor to commercial leadership.

Responsibilities

Forecasting & Revenue Intelligence

• Owns forecast methodology, forecast cadence, forecast governance, executive forecast reviews, forecast accuracy, and revenue commit processes. Technology platforms enabling forecasting (Salesforce, Clari, reporting infrastructure, integrations, and automation) are owned by the VP, Sales Technology.

• Drive forecast accuracy through disciplined pipeline management, opportunity inspection, risk identification, and executive review processes.

• Utilize Salesforce, Clari, and revenue intelligence platforms to identify trends, gaps, risks, and growth opportunities.

• Establish forecasting best practices and hold sales leaders accountable for forecast quality and accuracy.

• Develop predictive models and scenario analyses to improve revenue predictability and support business planning.

Pipeline Management & Revenue Governance

• Lead recurring pipeline reviews and inspection processes to ensure opportunity quality, progression, and forecast integrity.

• Establish and enforce pipeline management standards, opportunity qualification criteria, and CRM data quality expectations.

• Develop leading indicator metrics that predict future bookings, revenue attainment, and pipeline sufficiency.

• Owns opportunity management standards, qualification criteria, pipeline inspection processes, and forecast governance. System configuration, workflow automation, and CRM platform controls supporting these processes are owned by the VP, Sales Technology.

Commercial Analytics & Business Insights

• Define business performance metrics, executive insights, scorecards, KPI requirements, and analytical narratives that support decision-making. Underlying reporting infrastructure dashboard development platforms, data architecture, and system integrations are owned by the VP, Sales Technology.

• Leverage AI and advanced analytics to generate actionable recommendations and accelerate executive decision making.

• Identify performance trends and provide data-supported recommendations for corrective action and optimization.

Business Rhythm & Executive Reporting

• Own the recurring commercial operating cadence that connects forecasting reviews, pipeline inspections, MBRs, QBRs, annual planning, and executive performance discussions.

• Lead monthly, quarterly, and annual business review processes, ensuring each forum has clear objectives, decision points, accountability, and follow-through.

• Deliver executive-ready reporting and presentations for senior leadership discussions, strategic planning sessions, and board-level reviews.

• Create structured, insightful narratives that connect business performance to actions, decisions, and outcomes.

Sales Technology & AI Enablement

• Act as the business sponsor and primary user…