Director, Sales & Customer Success

About this role

About Empower Community Care

Empower Community Care is a family of mission-driven organizations delivering evidence-based behavioral health, child welfare, and community care programs and services. Our portfolio includes BSFT, Carey Group, Evidence-Based Associates (EBA), FFT LLC, MST Services, Orbis, and The Incredible Years — each advancing outcomes for children, families, and the communities we serve.Why Empower Community Care, and Why Now

Empower's mission is to develop, deliver, and sustain evidence-based behavioral health programs, combining clinical excellence with the workforce, data, and technology infrastructure that make lasting system change possible. Our vision is to be the system support partner that states and communities turn to when they need evidence-based care to take hold and hold, not just get piloted and reported on. At the center of that work is a simple belief: families do better when care meets them where they are. Everyone on our team, including the people representing our work in the field, gets to see that belief turn into real families staying together and thriving.
Today, Empower serves more than 3,000,000 families through 2,000-plus customers across all 50 states and 35 countries. We work across the five systems where families need us most: youth justice, child welfare, behavioral health, adult justice and corrections, and early childhood and schools. Joining our sales team means representing evidence-based programs, including MST, FFT, BSFT, and Incredible Years, alongside the assessments, professional development, implementation support, and technology that make those programs work in practice, not just on paper.
Empower is entering a defining, exciting period of growth. We are bringing seven subsidiary brands together into one connected platform, deepening relationships with state governments and Medicaid systems, and building the infrastructure, including a coordinated regional pod model, needed to support that growth. This Sales Director role sits at the center of that transformation: the chance to lead our Specialty Sales Reps through the transition from individual, program-aligned roles into a coordinated regional pod model, help shape how Empower shows up in the market, and define what it means to sell a unified system rather than a single program. Few sales leaders get to join an organization at this exact inflection point, where the platform, the market demand, and the mission are all coming together at once. For a builder who wants real ownership over both strategy and execution, there may not be a better moment to join.Position Summary

Empower Community Care is seeking an experienced, hands-on Director, Sales & Customer Success to build and lead our specialty sales and customer success teams. Today, our Specialty Sales Reps function as independent contributors aligned to individual programs. This is a foundational leadership role: the Director, Sales & Customer Success will bring structure, coaching, and consistency to this team as it exists today, while helping architect and lead the transition toward a regional pod model over time.
Reporting to the Chief Growth Officer, this role will manage and coach the Specialty Sales Reps aligned to our community-based clinical programs (MST, FFT, BSFT), early childhood and prevention programming (Incredible Years), and assessment and behavior-change tools (Orbis/Carey Group), along with the Customer Success function. Enterprise Sales Reps report directly to the CGO; the Director, Sales & Customer Success will work in close, daily partnership with Enterprise reps to ensure tight collaboration, consistent hand-offs, and a coordinated customer experience across Empower's capabilities: evidence-based programs (MST, FFT, BSFT, and Incredible Years), Assessment & Behavioral Change Solutions, and Organizational Strategy and Advisory.
The ideal candidate is a builder who brings rigor and consistency to pipeline and forecasting discipline, is energized by turning a high-level structure into clear process and team habits, and is genuinely excited to use AI and modern sales tools to remove friction from the sales process. This person will propose the hiring plan for the sales team — identifying, interviewing, and recommending candidates, with final signoff from the CGO — and will be a key architect of Empower's move from independent sales roles toward a coordinated pod model. This role will also help shape how sales and business development represent Empower in the market as the organization evolves from a house of brands to a branded, unified platform, including representing Empower at key industry conferences. Empower moves quickly to adopt AI and expects this leader to actively identify where automation and AI-enabled workflows can improve rep productivity, forecasting accuracy, and customer responsiveness.Key Responsibilities

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Team leadership: Lead, coach, and develop the Specialty Sales Reps and Customer Success team members, driving a consistent standard for pipeline discipline, activity, and quota attainment across today's independent role structure.

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Hiring plan: Propose the hiring plan for the sales organization — headcount, sequencing, and role design — and lead sourcing and interviewing for open and new roles, with final signoff from the Chief Growth Officer on all hires.

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Enterprise/Specialty coordination: Partner closely with the Chief Growth Officer and Enterprise Sales Reps to operationalize the Enterprise/Specialty commercial model, including clear collaboration rules, deal routing, and account hand-offs so opportunities move smoothly between system-level and program-level conversations.

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Sales management: Own day-to-day sales management: pipeline reviews, forecasting, deal coaching, territory and account assignment, and performance management across the sales team.

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RevOps partnership: Partner closely with the Sales/RevOps Manager, who owns HubSpot CRM administration, on pipeline…