Director, Professional Services — North America

About this role

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}">The Director of Professional Services leads the delivery execution of OT cybersecurity consulting, incident response, and penetration testing services across the North America region, helping industrial and critical infrastructure organizations defend the systems that keep operations running. This role manages a team of IC practitioners and is accountable for team utilization, delivery quality, and overall team health. The Director serves as a strategic partner to NA sales leadership, ensuring the Professional Services function supports customer success and drives revenue growth across the region. This position requires balancing operational excellence, team development, and strong cross-functional collaboration with sales and practice leadership. This role initially reports to the VP of Services, with the delivery organization consolidating under a Senior Director as part of a planned organizational evolution.</span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Directly manage North America-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development and career growth plans.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Oversee quality and consistency of all service delivery; partner with Practice Leads to monitor engagement execution, identify and address quality gaps, and drive adoption of consistent methodologies.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor team utilization through billable hours tracking, manage staffing levels, address capacity gaps proactively, and participate in resourcing decisions with SalesOps.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure smooth operational execution across the team; manage operational budgets, track resource allocation, and escalate financial risks appropriately.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Create measurable goals for team members, maintain consistent performance management cadence, partner with Practice Leads on technical assessments, and work with HRBP on performance issues.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate closely with regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Resolve scheduling, task allocation, and operational issues at the appropriate level; minimize unnecessary escalations.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Foster a culture of learning; ensure team has training and resources needed to adapt to new technologies, methodologies, and business strategies.</li> </ul> <p><strong><span…