Director, Professional Services — EMEA

About this role

<div class="content-intro"><p><span class="TextRun SCXW107525881 BCX8" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW107525881 BCX8">At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are </span><span class="NormalTextRun SCXW107525881 BCX8">immediately</span><span class="NormalTextRun SCXW107525881 BCX8"> at risk. </span><span class="NormalTextRun SCXW107525881 BCX8">We are the global leader in </span><span class="NormalTextRun SCXW107525881 BCX8">xOT</span><span class="NormalTextRun SCXW107525881 BCX8"> cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand </span><span class="NormalTextRun SCXW107525881 BCX8">what is</span><span class="NormalTextRun SCXW107525881 BCX8"> at stake</span><span class="NormalTextRun SCXW107525881 BCX8">. Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place.</span></span><span class="EOP Selected SCXW107525881 BCX8" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":120,"335559739":160,"335559740":360}"> </span></p></div><p><strong><span data-contrast="auto">About the Role</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <p><span data-ccp-props="{}">The Director of Professional Services, EMEA owns delivery execution of OT cybersecurity consulting, incident response, and penetration testing services across Europe, the UK, and the Middle East, serving industrial and critical infrastructure customers across the region's most essential sectors. This role directly manages EU-based practitioners and leads the EMEA region through a Manager, Middle East who oversees the GCC/SAU cluster. The Director is accountable for EMEA utilization, delivery quality, team health, and geographic coverage while serving as a strategic partner to EMEA regional sales leadership. This position requires managing a geographically distributed, multi-cluster organization while balancing operational excellence with regional complexity including time zones, languages, and regulatory considerations.</span></p> <p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-contrast="auto">:</span><span data-ccp-props="{}"> </span></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Directly manage all EU-based consultants, IR practitioners, and pen testers; set performance expectations, provide continuous feedback, and develop individualized professional development plans with measurable goals</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the EMEA region through the Manager, Middle East by setting clear strategic direction, creating space for day-to-day leadership, and routing decisions through the reporting structure without bypassing sub-management</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Oversee quality and consistency of EMEA delivery outputs across EU and ME; partner with Practice Leads to monitor engagement execution, address quality gaps, and drive adoption of consistent methodologies</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor EMEA utilization across both EU and GCC/SAU clusters through billable hours tracking and participate actively in resourcing decisions with SalesOps</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Manage regional coverage by addressing time zone, travel, regulatory, and language considerations that affect staffing and engagement execution; identify coverage gaps early and work to address them</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure smooth operational execution across the EMEA team; manage operational budgets across the region, track resource allocation, and escalate financial risks appropriately</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Collaborate closely with EMEA regional sales leadership to identify service positioning opportunities; participate in regional sales calls and provide direct account support across both EU and GCC/SAU markets</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Lead the EMEA region through a Manager, Middle East, providing strategic direction while empowering in-region leadership.</li> </ul> <p><strong><span…