Director, Product Operations (12 Month Fixed Term Contract)

About this role

About us
At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.
We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don’t stop there.
At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.
Overview of Role
Fenergo is seeking an experienced leader to drive operational excellence across our Product and Engineering organisation.
Reporting to the VP of Product Operations, this role is central to how we decide what to build, align product investment with business and customer priorities, and provide transparency on roadmap decisions and delivery progress.
A key requirement is the ability to design and establish operational processes from the ground up, translating complex or undefined business needs into practical, scalable ways of working.
Working closely with Product, Engineering, Finance and customer-facing teams, the successful candidate will design and continuously improve our product operating model, enable effective planning and prioritisation, and ensure stakeholders have access to trusted roadmap information and decision-support capabilities.
The role also oversees R&D financial governance, including tax credits, grant funding, time reporting and capitalisation.
We are looking for a commercially aware, process-oriented leader who combines strategic thinking with strong execution, can influence senior stakeholders and brings structure, clarity and simplicity to a fast-moving SaaS product organisation.
Please note that this role is a 12 Month Fixed Term Contract

Key Responsibilities
Product Operating Model & Decision Enablement
Enable effective product investment and prioritisation decisions through clear, efficient and well-governed processes.

• Design, implement and continuously improve operational processes, including establishing new processes where none currently exist.

• Own and evolve the product operating model, including quarterly planning, prioritisation and product governance.

• Enable leadership to make informed decisions on roadmap priorities, capacity allocation, customer commitments and investment trade-offs.

• Drive alignment between Product, Engineering and customer-facing teams on business and customer priorities.

• Establish clear decision-making processes, ownership and accountability, ensuring decisions are transparent and effectively communicated.

• Simplify processes and embed new ways of working across teams.
Roadmap Governance, Transparency & Stakeholder Enablement
Provide trusted information and governance that enables stakeholders to understand roadmap priorities, commitments, progress and risks.

• Lead operational governance of the product roadmap, strategic initiatives and customer commitments.

• Ensure high-quality, accurate roadmap and initiative information across product management and delivery systems, establishing clear data ownership and governance standards.

• Enable stakeholders to self-serve reliable roadmap information, delivery status and priorities.

• Develop and continuously improve dashboards, reporting and decision-support capabilities for Product, Engineering and Executive Leadership.

• Ensure delivery risks, dependencies and prioritisation trade-offs are proactively identified, escalated and communicated.

• Drive transparency and consistency in roadmap reporting and stakeholder communications.
R&D Funding & Financial Governance
Ensure effective governance, accurate reporting and audit readiness across R&D financial processes.

• Coordinate R&D tax credit and government grant submissions, claims and supporting documentation.

• Oversee R&D time reporting and software development capitalisation processes.

• Partner with Finance to ensure accurate reporting, appropriate controls and audit readiness.

• Drive continuous improvement and automation of financial governance processes.
Continuous Improvement & Automation
Improve the efficiency and scalability of Product Operations.

• Identify opportunities to simplify and automate operational processes, reporting and governance.

• Leverage AI and emerging technologies to improve operational efficiency and decision support.

• Champion continuous improvement and adoption of new ways of working.
Requirements
Experience & Qualifications
Essential

• Strong understanding of how SaaS product organisations operate, including roadmap planning, product prioritisation, resource allocation and product delivery governance.

• Proven experience designing and implementing operational processes from the ground up, translating ambiguous business needs into practical, scalable and sustainable ways of working.

• Demonstrated ability to bring structure to complex, cross-functional challenges, establishing clear processes, ownership and…