Director, Product Manager - Managed Security Services

About this role

Director,ProductManager–Managed Security Services

Location:US Remote, Easternor Central timepreferred

About VikingCloud

VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most. For more information, visitand follow us at

This Position

As the Director,ProductVikingCloud, you will lead the go-to-market strategy, revenue growth, and market positioning for our expanding security operations portfolioon the direct side of our business, with a particular focus on Managed Security ServicesThis senior leadership role is focused primarily on driving commercial success forVikingCloud'sMSS offerings, with additional ownership of our endpoint security portfolio,through strategic partnerships, customer engagement, sales enablement, and competitive differentiation. You will be the external face ofVikingCloud'ssecurity services, engaging with customers, prospects, partners, industry analysts, and the broader cybersecurity community. Working with our internal product teams, you will ensureVikingCloud'sMSS and endpoint services meet market demands while positioning the company as a leader in integrated compliance and security solutions for SMB merchants, multi-location and franchise brands,and financial institutions. Reporting to the Head of Product, you will drive revenue growth, customer acquisition, market expansion, and strategic partnerships while collaborating with sales, marketing, and operations to achieve business objectives.

Responsibilities

• Go-To-Market Strategy & Execution:Develop and execute comprehensive go-to-market strategies forVikingCloud'smanaged security services and endpoint security portfolio. Define target customer segments — with particular focus on multi-location, franchise, and distributed retail environments —value propositions, pricing models, and sales motions. Create market entrystrategies for new verticals and geographies. Drive revenue growth through both direct sales and channel partnerships.

• Sales Enablement & Revenue Growth: Partner with sales leadership to build sales playbooks, competitive battle cards, ROI calculators, proof-of-value frameworks, and win/loss strategies. Conduct sales training onMSS and endpointpositioning, technical differentiation, and objection handling. Support complex enterprise sales cycles through executive engagement, technical validation, and customer presentations. Establish revenue targets and track performance against goals.

• Customer Engagement & Acquisition:Serve as primary contact for strategic customers and key prospects. Conduct customer discovery sessions, executive briefings, and quarterly business reviews. Build trusted advisor relationships with CISOs, CTOs, security leaders, and franchise/multi-site operations executives. Present at customer events, webinars, and industry conferences. Drive customer success and expansion revenue throughupselland cross-sell opportunities with compliance services.

• Market Positioning & Competitive Strategy:OwnVikingCloud'scompetitive positioning in themanaged security services and endpoint securitymarket against players like Arctic Wolf, Rapid7, Huntress, and traditional MSSPs. Articulate clear differentiation based on compliance integration,multi-locationmerchant security expertise, and hybrid platform + SOC model. Monitor competitive landscape and adjust positioning as market evolves. Develop messaging and content that resonates with target buyers.

• Strategic Partnerships & Channel Development:Establish and manage partnerships with technology vendors (EDR, SIEM, threat intelligence), resellers, and industry alliances. Build channel programs for acquirer partners and payment processors to white-label or resellVikingCloud'sMSS and endpointservices. Negotiate partnership agreements and joint go-to-market initiatives. Drive partner-sourced revenue growth.

• SOC Relationship & Performance:Ensure service level agreements aremetand customer satisfaction remains high. Conduct regular performance reviews and drive continuous improvement. Escalate and resolve operational issues affecting customers. Position SOC partnership as strategic advantage in market conversations.

• Product Strategy & Roadmap Influence:Define market requirements and customer needs that inform theMSS and endpointproduct roadmap. Gather competitive intelligence and customer feedback to guide product priorities. Represent market perspective in product planningdiscussions. EnsureVikingCloud'sMSS and endpointcapabilities remain competitive and aligned with market demands. Balance customer requests with strategic product direction.

• Marketing Collaboration & Demand Generation:Partner with marketing to develop messaging, positioning, content, case studies, and demand generation campaigns. Create compelling value propositions for different buyer personas. Support analyst relations with Gartner, Forrester, and industry research firms. Contribute thought leadership through conference speaking, blogs, and media engagement.Driveinbound and outbound lead generation.

• Customer Success & Retention:Design customer onboarding processes, success metrics, and engagement models forMSS and endpointservices. Define health scores and early warning indicators for at-risk customers. Establish executive sponsorship programs for enterprise accounts. Drive high NPS scores and customer retention rates. Create customer advocacy programs and reference-able customers.

• Financial Management & Business Planning:Develop business cases, revenue projections, and P&L forecasts forMSS and endpointservices. Optimize pricing strategies and packaging to maximize revenue and margins. Track key business metrics including…