Director, People Operations, Data and Technology

About this role

Location: Bay Area preferred, or Remote

Reports to: VP, People

The Role

The Midi Health People team is growing fast, and we need someone to build the operating system that powers it. As Director, People Operations, you will be the architect of how the People function runs: the cadences, planning rhythms, data, governance, and process backbone that let the function, and the company, scale with clarity and intention.

The operating principle is simple: every recurring lifecycle and experience moment should run as a designed system that is scalable, predictable, and consistent.

Key Responsibilities

People Operating System

• Design and run the operating system of the People team: the people calendar, planning cadences, process documentation, and review rhythms that let the function scale

• Build the accountability infrastructure that keeps priorities clear, progress tracked and delivery consistent across the team

• Own people policies, handbooks, and operational documentation, keeping them current and accessible

Employee Lifecycle Operations

• Take a systems and operational approach to the entire employee lifecycle and experience — turning what are often one-off, reactive moments into scalable, predictable, repeatable systems and cadences. This includes:

• Onboarding & offboarding: the internal operational lifecycle from offer-accepted through preboarding, background checks, equipment provisioning (in partnership with IT), onboarding into Midi HQ, and a clear offboarding system for both HQ and clinician populations.

• Internal moves & growth: operationalizing leveling and titling frameworks, job architecture, and promotion cadences — owning the system and cadence by which they run.

• Talent & engagement cadences: the operating rhythm for talent management cycles, performance and calibration cadences, and engagement and pulse-survey cadences — owning the instrumentation and the predictable cadence.

• Benefits & program changes: operationalizing benefits and program changes — systems, enrollment mechanics, and change management.

People Analytics

• Build and maintain people analytics capabilities — ensuring data integrity, reporting accuracy, and strong governance across people systems and the full employee lifecycle

• Own Midi's Corporate workforce planning process: building the data infrastructure and forward-looking org design capability that allows the company to stay ahead of its growth rather than react to it

• Partner with Finance on corporate headcount planning and forecasting; translate people data into actionable insights for the VP, People and senior leadership

Compliance & Risk Management

• Ensure compliance with multi-state employment laws, audits, and reporting requirements in partnership with Finance, Legal, and other departments

• Own people risk management processes

HR Systems & AI Enablement

• Set the People team's systems, automation, and AI priorities — define the needs, use cases, and success metrics, and partner with IT, Product, and Engineering to determine prioritization and roadmap.

• Own the HRIS and core people systems as the business owner — accountable for requirements, data governance, adoption, and change management.

• Model what an AI-native people function looks like

Cross-Functional Partnership

• Work closely across the People, Talent, IT, Finance, and Product teams to ensure shared processes are well-designed, documented, and consistently executed

• Align the People team’s operating rhythm with the company planning cycles and operate effectively in Midi’s collaborative cross-functional model

Qualifications

• Minimum of 10 years of experience in Business Operations, People Operations or a related function, with a demonstrated track record of building and scaling operational infrastructure in high-growth environments

• Strong analytical skills and demonstrated ability in using data to develop insights and foresights

• Demonstrated ability to design and implement processes and systems that scale — not just fix what's broken today

• Genuine enthusiasm for and experience with AI and automation applied to HR or operational workflows

• Highly organized, detail-oriented, and skilled at managing multiple workstreams simultaneously without dropping the ball

The interview process will include: 📚

• Meet with our Talent Partner (30- 45 min)

• Meet with VP People (45-1 hrmins)

• Final Team Interviews (3-4 hours)

• Final Working Session Interview(1 hr)

At this time, Midi is unable to provide visa…