Director, Operations Learning Enablement

About this role

College Board - Operations

Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.

Type: This is a full-time position

About the Team

College Board Operations Division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is leading exciting work to advance customer experience using innovative solutions, emerging technologies, and integrated products to enhance the end-to-end delivery of digital assessments and all aspects of customer support.

The Knowledge, Learning & Operational Effectiveness team collaborates across all operational functions to design and deliver integrated solutions that power our core operations. Our mission is to create a connected ecosystem that supports College Board digital experiences, enabling operational efficiency and exceptional customer outcomes. From backend systems to educator-facing content, every solution we deliver is purposefully crafted to enhance the customer journey, ensuring seamless, intuitive, and impactful interactions at every stage.

About the Opportunity

The Operations Division is modernizing how we deliver learning solutions to enable high-impact, user-centered experiences. We are seeking a Director of Learning Process Enablement to serve as a collaborative translator and facilitator, bridging the gap betweenproductdesign, systems implementation, and operational processdelivery. This role will lead the enablement strategy for ourOperationsDivision, ensuring learning initiatives are aligned with business goals, scalable across functions, and foster engagement through learning-centered design. The Director of Learning Enablement will work closely with Operations and instructional design teams, platform/product owners,process owners, technology,andsubject matter expertstodeveloptraining experiences and support adoption ofproducts andtools.This role requires a strong strategic process facilitator whois capable of buildingefficient workflows, collaborating broadly within a busy environment, andbuildstakeholder buy-in.

In this role, you will:

1.Learning Process Enablement & Optimization (40%)

• Analyze end-to-end learning delivery processes andidentifyopportunities to standardize workflows, prioritize processes, and increase efficiency.

• Develop process documentation, SOPs, andenablementtoolkits that standardize how content is developed, approved, and deployed across teams.

• Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems.

• Collaborate withOperations,ProductandProgrampartners to convert complex processes into learner-ready assets and workflows aligned to organizational goals.

2.Governance and Standards Stewardship (30%)

• Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs.

• Establish intake and prioritization processes for learning-relatedrequestsensuring clear alignment with enterprise and learning goals.

• Serve as a liaison toOperations,ProductandProgramteams to ensure processesremainsmooth,systems are nimble and efficient with governance structuresestablishedby the Ops L&D andKnowledge Managementteams.

• Monitor and report on training creation, engagement, and user feedback toestablishimpact measurements for ongoing metrics and to inform strategic updates.

3.LearningLifecycleManagement (30%)

• Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch.

• Develop andmaintainproject plans, timelines, and risk mitigation strategies forenablementinitiatives and process enhancements.

• Lead stakeholder forums and working groups to ensure transparency, accountability, and shared ownership in enablement projects.

About You

• 5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization.

• Strongtrack recordin building scalable governance frameworks andoptimizinglearning or knowledge systems (preferably LMS platforms likeLearnUpon).

• Demonstrated ability tocollaborate withcross-functional teams and translate business processes into actionable workflows and enablement plans.

• Proficiencyin tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project).

• Knowledgeable incontent authoring tools with AI integrations and review processes.

• Excellent written and verbal communication, stakeholder facilitation,and changemanagementmethodologyandskills.

• Strategic thinker with the ability to balance big-picture planning with tactical execution.

• Proven ability to build relationships and influence others to action

• The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business.

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receivingtimely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and…