Director, Omnichannel and Digital Strategy

About this role

<div class="content-intro"><p><span style="font-size: 14pt;"><strong>Company introduction:</strong></span></p> <p><span style="font-size: 12pt;">Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.   </span></p> <p><span style="font-size: 12pt;">We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. </span></p> <p><span style="font-size: 12pt;">We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - </span><a style="font-size: 12pt;" href="https://compasspathways.com/">Compass Pathways</a><span style="font-size: 12pt;">.</span></p></div><p><span style="font-size: 14pt;"><strong>Job overview</strong>:<strong>  </strong></span></p> <p><span style="font-size: 12pt;">The Director of Omnichannel and Digital Strategy will play a critical role in designing and executing the company’s digital engagement strategy to support the successful commercialization of Compass Pathways’ therapies. This leader will be responsible for developing an integrated omnichannel ecosystem that enables personalized, data-driven engagement with healthcare providers and key stakeholders.</span></p> <p><span style="font-size: 12pt;">This role will oversee the development and deployment of digital platforms, AI-enabled decision engines, and marketing automation capabilities that power next best actions, targeted email campaigns, and scalable digital content delivery. The Director will partner closely with Commercial Operations, Marketing, IT, Analytics, and external vendors to build and operationalize the digital infrastructure required to support a modern pharmaceutical commercial organization.</span></p> <p><span style="font-size: 12pt;">The ideal candidate combines strategic thinking with hands-on experience building digital capabilities, implementing AI-driven engagement tools, and managing cross-functional initiatives in a highly regulated pharmaceutical environment.</span></p> <p><span style="font-size: 14pt;"><strong>Location:</strong></span> <span style="font-size: 12pt;">Hybrid in our New York City office or remote on the East Coast in the United States.</span></p> <p><span style="font-size: 14pt;"><strong>Reports to:</strong></span><strong> </strong><span style="font-size: 12pt;">Senior Director, Commercial Operations.</span></p> <p><span style="font-size: 14pt;"><strong>Roles and responsibilities <br></strong>(<em>Include but are not limited to</em>): </span></p> <ul> <li>Develop and execute Compass Pathways’ omnichannel engagement strategy to support commercial launch and long-term brand growth within the pharmaceutical market</li> <li>Design and implement digital ecosystems that enable personalized engagement across channels including email, web, CRM, field engagement tools, and marketing automation platforms</li> <li>Lead the development of next best action (NBA) capabilities using AI and advanced analytics to optimize healthcare provider engagement and field effectiveness</li> <li>Oversee digital campaign strategy including email marketing programs, triggered journeys, and audience segmentation aligned with pharmaceutical marketing standards</li> <li>Partner with Marketing and Medical teams to develop scalable digital content strategies and modular content frameworks that meet regulatory and compliance requirements</li> <li>Evaluate, implement, and manage digital platforms and software that support omnichannel engagement, marketing automation, and content management</li> <li>Collaborate with Commercial Analytics to integrate CRM data, behavioural data, and external healthcare datasets into engagement strategies</li> <li>Drive the adoption and optimization of AI-enabled tools that enhance personalization, predictive targeting, and campaign effectiveness</li> <li>Partner with IT and external vendors to build and deploy digital solutions while ensuring compliance with pharmaceutical regulatory, privacy, and data governance standards</li> <li>Develop measurement frameworks and dashboards to track omnichannel performance, campaign effectiveness, and customer engagement</li> <li>Support field teams by ensuring digital strategies integrate seamlessly with CRM workflows and sales execution</li> <li>Manage vendor…