Director of White Glove Logistics & Transportation

About this role

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

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Customer First: We prioritize customer satisfaction in every decision.

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High Quality: True quality means premium materials and rigorous production standards you can feel good about.

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Essential Design: We focus on timeless, functional essentials instead of chasing trends.

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Always a Better Deal: Innovation and transparency ensure value for both customers and partners.

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Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

Director of White Glove Logistics & Transportation

We are seeking a Director of White Glove Logistics & Transportation to join our growing team. This is a high-impact, high-ownership role at the center of Quince's customer experience — responsible for designing and scaling the end-to-end logistics network that delivers our largest, most complex products directly into customers' homes. In this role, you will own the long-term transportation and fulfillment strategy for our White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as we scale nationally.

Responsibilities

Network Strategy & Design

• Own the long-term logistics strategy for the White Glove business across North America

• Design an optimized network that balances delivery speed, customer experience, and cost

• Determine optimal warehouse footprint, inventory positioning strategy, and service territories

• Continuously evaluate where inventory should be stored based on customer demand and growth projections

• Develop multi-year network expansion plans to support continued business growth

• Identify opportunities to reduce touches while improving overall transit…