Director of Ticketing & Customer Operations

About this role

Exclusively Remote is seeking an Operations Director to lead its ticket management and operational support for a US-based real estate and co-living client. The role focuses on end-to-end ticket lifecycle management, process improvement and cross-functional collaboration to drive service excellence. The ideal candidate combines strong people-management skills with operational expertise, leveraging data to optimise workflows, SLAs and performance reporting in a fast-paced, resident-focused J-1880…