Director of Product Design

About this role

About us
At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.
We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.
But we don’t stop there.
At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.
Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.
Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.

The Role
We are seeking a Director of Product Design to lead and evolve Fenergo’s design function across our product portfolio. This is a senior role responsible for defining and driving a bold design vision, building a high-performing team, and embedding user-centric and workflow-centric thinking across the organisation.
You will play a critical role in reimagining both user experience and underlying workflows, simplifying complex financial processes into intuitive, scalable, and impactful B2B SaaS solutions. This includes working closely with clients and internal stakeholders to uncover pain points, challenge existing paradigms, and design future-state experiences.
You will partner closely with Product, Engineering, and Customer teams to shape product strategy, influence the roadmap, and deliver differentiated experiences for complex, data-rich financial workflows.
This is a unique opportunity to work on mission-critical software used by leading global financial institutions and to redefine how users interact with compliance and regulatory platforms in a modern SaaS fintech.

Key Responsibilities
Define and execute a forward-looking UX and workflow design vision aligned with Fenergo’s product strategy and business goals
Reimagine end-to-end user journeys and operational workflows to simplify complex financial crime, onboarding, and regulatory processes
Partner with clients and customer-facing teams to co-create solutions, deeply understanding user needs, pain points, and real-world constraints
Lead, mentor, and scale a high-performing product design team, fostering a culture of innovation, ownership, and excellence
Establish and evolve design processes, standards, and best practices, with a focus on outcome-driven and hypothesis-led design
Champion user-centered and workflow-centric design, ensuring insights and data directly shape product direction
Collaborate closely with Product and Engineering leadership to align vision with feasible, scalable delivery
Drive the development and adoption of a robust, scalable design system that supports consistency and speed across the platform
Ensure cohesive, intuitive experiences across complex, configurable, enterprise-grade SaaS products
Act as a strategic partner at the executive level, advocating for design as a driver of business value and competitive advantage
Measure and continuously improve design impact through user outcomes, workflow efficiency gains, and product metrics

Requirements
Requirements
Proven experience in a senior design leadership role (Director or Head of Design level), with ownership of design vision and strategy
Strong background in B2B SaaS product design within complex, workflow-heavy or enterprise environments
Demonstrated ability to simplify complex systems and reimagine user workflows, not just interfaces
Experience working directly with customers or end users to shape product direction and validate design decisions
Track record of building and scaling high-performing design teams and design functions
Deep expertise in UX, product design, service design, and design systems
Strong strategic thinking with the ability to translate vision into tangible product outcomes
Experience working cross-functionally with Product and Engineering in agile environments
Excellent communication and stakeholder management skills, with the ability to influence at executive level

Nice to Have
Experience in financial services, fintech, or regulatory technology (RegTech)
Familiarity with compliance-driven, operational, or workflow-intensive platforms
Experience designing for data-rich, highly configurable, or rules-driven systems
Exposure to service design, journey mapping, or operational transformation initiatives
Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments

We hire for potential as well as experience. We know great candidates don’t always meet every requirement, so if you’re excited about the role and believe you can make an impact, we’d love to hear from you!
Benefits
Our promise to you
We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.
Collaboration: Working together to achieve our best
Outcomes: Drive Success in every engagement
Respect: A collective feeling of inclusion and belonging
Excellence: Continuously raising the bar

What's in it for you?

Health…