Director of MRO and PD Services

About this role

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact In This Role

The Director of MRO and PD Services is a strategic commercial leader responsible for growing the company’s Maintenance, Repair & Operations (MRO) and Product Development (PD) Services portfolio. This role combines operational expertise with business development acumen - driving service revenue, deepening customer partnerships, and delivering high-impact technical solutions that strengthen long-term value creation.

You will report to the Vice President Sales and Business Development.

What You’ll Be Doing

Commercial Growth & Strategy

• Own the strategy and P&L for MRO and PD Services, driving sustainable growth, margin expansion, and customer loyalty

• Identify new business opportunities within existing accounts and emerging markets; develop service-based revenue streams that complement core product sales

• Partner with Sales, Marketing, and Product teams to build and position MRO and PD offerings as key differentiators in the market

• Develop go-to-market strategies, pricing models, and value propositions that align with customer needs and profitability goals

Customer & Market Leadership

• Serve as the executive sponsor for key enterprise accounts, ensuring alignment between service delivery, innovation, and business outcomes

• Translate customer feedback and market insights into actionable improvements and new service concepts

• Strengthen strategic relationships with OEMs, distributors, and technology partners to enhance service scope and competitiveness

Operational Execution

• Lead high-performing teams across MRO and PD functions to deliver reliable, efficient, and innovative service solutions

• Implement scalable processes for service delivery, project execution, and lifecycle support

• Ensure best-in-class quality, responsiveness, and uptime through continuous improvement and digital enablement

Leadership & Culture