Director of IT, Corporate Security & Infrastructure

About this role

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, https://www.greatplacetowork.com/certified-company/7010601 Top Places to Work by USA Today 2025 https://topworkplaces.com/company/front/, Y Combinator's list of Top Companies in 2023 https://www.ycombinator.com/topcompanies, #4 on Fortune’s Best Workplaces in the Bay Area™ https://www.greatplacetowork.com/best-workplaces/bay-area/2022?category=small-and-medium ,Inc. Magazine's 2022 Best Workplaces list https://www.inc.com/best-workplaces/2022, and Forbes Best Startup Employers 2022 List https://www.forbes.com/lists/americas-best-startup-employers/?sh=661411d52ad7.

Front is hiring a Director of IT, Corporate Security & Infrastructure to own the systems, identity, and security foundation the company runs on, globally.

We are seeking an experienced technology leader to deliver reliable, scalable IT services that power day-to-day business operations. This role leads global helpdesk operations and corporate information technology, including hardware asset management, endpoint engineering, and collaboration software. The leader ensures our employees have the tools, support, and infrastructure they need to be productive and secure. The ideal candidate is comfortable operating as a player-coach and can, in the same day, set strategy for the team and help close complex tickets.

You will report to the Sr. Director of GTM Systems and partner closely with Data, Engineering, Finance, People, Legal, and the Exec team. Front is also putting AI agents into production this year on Claude, Workato, Okta, and Snowflake. Identity, access governance, and integration security are the foundation this work depends on, and you own that foundation.

What will you be doing?

- Corporate Technology Infrastructure

- Own the technology experience and systems that all Fronteers rely on daily, from laptop management and endpoint security to email and collaboration tools.

- Manage endpoints across the fleet of Mac and Windows devices (Iru, Jamf, Intune).

- Own integration governance across iPaaS tools such as Workato, including integration ownership, credential handling, environment separation, and approval gates.

- Partner with our Office team on all planning and build-out for new offices, US and international, including network infrastructure and video conferencing solutions such as Zoom Rooms.

- Own capacity planning and IT budget management. You should know what everything costs and why.

- Own the strategy, roadmaps, engineering, administration, and support of core collaboration and productivity platforms, including Google Workspace, Slack, Zoom, Jira, Notion, and related SaaS tools.

- Collaborate with AI enablement functions to incorporate enterprise AI strategy into collaboration and productivity platforms.

- Own vendor security review for every new tool entering Front, track renewals ahead of their notice windows, and partner with the procurement team on negotiations and right-sizing.

- Enterprise Security

Engineering owns product and application security. You own corporate and enterprise security, and you will take on more of it over time. The scope below is where the role starts, not where it ends.

- Define the strategy and roadmap for all areas of corporate security, including SaaS, endpoint, network, and physical security.

- Partner with internal compliance teams on SOC 2 and ISO 27001 requirements and audits.

- Own the implementation, monitoring, and enforcement of corporate security controls, and build the roadmap for improving our security posture over time.

- Own the security of our SaaS applications, including DLP, SaaS configuration management, OAuth integrations, and access controls.

- Own incident response for corporate systems: detection, runbooks, tabletop exercises, and post-incident review.

- Ensure all corporate systems are monitored for security events using a SIEM (Panther, Sumo Logic, etc.).

- Drive Front's internal Identity and Access Management (IAM) strategy, including Okta SSO, identity governance, access management, self-service requests, least privilege access, and just-in-time provisioning.

- Co-chair Front's AI Security & Governance charter alongside Engineering. You set the rules for what data an AI agent can reach, under whose identity, with what approval path and what audit trail, and you enforce them in Okta and Workato.

- Maintain a working partnership with Engineering security where the boundary is clear and neither side assumes the other has it covered.

- IT Operations and Help Desk

- Lead Front's IT Support function, owning the employee IT experience from first day to last.

- Manage the IT team's support queue using our own product, Front. Own ticket intake, routing, knowledge management, escalations, and SLAs. This is a player-coach role, so be ready to take on tickets directly.

- Deliver onboarding and day-one enablement that works on day one, every time, in every location, with offboarding as a timely, automated, and repeatable process.

- Own the vision and strategy for the system automations that power employee onboarding and…