Director of Information Technology

About this role

Overview
Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.
We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.
Position Summary
Senior technology leader to provide enterprise-wide direction and operational leadership for the company's internal information technology function while also contributing technical expertise to selected customer opportunities and engagements. This role is accountable for the strategy, security, reliability, scalability, and business value of the technology environment supporting approximately 1,500 employees, including responsible adoption of artificial intelligence across the enterprise.
The successful candidate will combine executive-level judgment with current technical credibility. The role will lead a team of approximately 16 IT professionals, translate business priorities into a practical technology roadmap, strengthen cybersecurity and operational discipline, and ensure that employees have secure, dependable, and effective technology services.
Responsibilities include but are not limited to the duties listed below
Enterprise Technology Strategy and Governance
• Develop and execute an enterprise IT strategy and multi-year roadmap aligned with company growth, workforce needs, operational priorities, customer commitments, and risk tolerance.
• Serve as the principal advisor to executive leadership on technology investment, architecture, cybersecurity risk, operational resilience, emerging capabilities, and technology enabled business improvement.
• Establish clear governance, architecture standards, policies, decision rights, and lifecycle practices for infrastructure, cloud services, enterprise applications, data, end-user technology, and technology vendors.
• Create a disciplined investment process that balances modernization, security, service quality, technical debt, scalability, and total cost of ownership.
• Define meaningful service, risk, financial, and delivery metrics; communicate performance, priorities, tradeoffs, and emerging issues to senior leadership in business terms.

Artificial Intelligence Strategy and Enterprise Adoption
• Define and communicate a clear Credence vision for the role of artificial intelligence in the company's business, workforce, and operating model, giving leaders and employees a consistent message about priorities, opportunities, expectations, and responsible use.
• Develop and execute an enterprise AI strategy and roadmap that embeds practical AI capabilities into core workflows, improves productivity and decision-making, and supports scalable growth.
• Partner with business and functional leaders to identify high-value use cases, prioritize pilots and investments, redesign workflows, measure results, and scale successful solutions.
• Establish AI governance and guardrails addressing security, privacy, data protection, legal and contractual compliance, acceptable use, human oversight, vendor selection, and risk.
• Build organizational AI literacy and adoption through executive engagement, employee communication, training, change leadership, communities of practice, and accessible support.
IT Operations, Infrastructure, and Service Delivery
• Lead the internal IT organization and provide accountable oversight of service desk operations, endpoint services, identity and access, networks, collaboration platforms, cloud and hosting environments, enterprise applications, integrations, asset management, and related support services.
• Ensure reliable and secure day-to-day operations through mature incident, problem, request, change, configuration, release, and knowledge-management practices.
• Establish service expectations and operating measures that improve responsiveness, user experience, availability, capacity, and accountability across a geographically distributed workforce.
• Guide modernization of legacy platforms and adoption of cloud, automation, infrastructure-as-code, monitoring, data, and AI-enabled capabilities when they provide clear business value and manageable risk.
• Maintain effective business continuity, disaster recovery, backup, crisis response, and technology resilience capabilities; periodically test plans and close identified gaps.
• Own IT financial planning, forecasting, procurement, software and license optimization, vendor performance, contract management, and the business cases for significant technology investments.
Cybersecurity, Compliance, and Risk
• Provide executive accountability for the protection of corporate systems, information, and technology assets in coordination with cybersecurity, compliance, legal, contracts, and business leadership.
• Maintain a risk-based security program appropriate for a federal contractor, including identity governance, access control, vulnerability and patch management, security monitoring, incident response, third-party risk, data protection, and employee awareness.
• Ensure internal technology practices support applicable federal cybersecurity frameworks, contractual requirements, audits, assessments, and customer security expectations.
• Brief executives on material technology and cybersecurity risks, recommend mitigation priorities, and ensure corrective actions are owned, funded, tracked, and completed.
Leadership and Organizational Development
• Lead, coach, and develop a high-performing team of approximately 16 IT professionals; establish clear…