Director of Customer Success and Growth

About this role

Director of Customer Success and Growth

The Company You’ll Join

Amperon is where energy data meets AI: the forecasting company of the energy transition. Power and utility companies rely on our data infrastructure and forecasting models to keep the grid reliable, run their assets economically, and decarbonize faster. Our customers (utilities, generators, traders, and retailers) make decisions worth millions of dollars every day off our forecasts. We have offices in Texas and are a remote-first company.

Our Strategy

We are modernizing the data and AI stack the grid runs on: improving reliability, optimizing asset economics, and accelerating decarbonization for grid operators, asset owners, and the people they serve. We are building the next generation of energy analytics and forecasting products, and we want you to help us get there.

About The Role

Customer Success is the center of how we keep and grow the relationships the business runs on. This role leads that team, owns our retention number, and shapes how Customer Success works here as the company grows.

You lead our Customer Success Managers and Analysts directly and partner closely with Sales, Product, Engineering, and Data Science to keep customers successful. We hire for the person, not the résumé checklist: we would rather bring on a sharp, motivated leader and teach them the energy markets than hold out for someone who looks perfect on paper.

You will start with the US team. LATAM and EMEA folds in as we grow.

You’ll be

• Leading, coaching, and developing the Customer Success Managers and Analysts. Hiring, growing, and getting the best out of each of them. This is the heart of the job.