Director of Academic Operations - Physician Assistant

About this role

South University provides a warm, supportive learning environment that will encourage you to join a community of faculty, staff and students eager to play a role in helping you achieve your professional goals, on campus and online.
The South University 125-year story—past, present, and future—is a history formed by the many individuals who have developed the education and spirit of community that have become our pledge to students, faculty, staff, alumni and supporters of South University. Whether you have been part of the University family for many years, have recently come our way, or are thinking about joining us, you will find South University to be a place you can call home.
What's next for you is the first priority for us!
Visit www.southuniversity.edu today to learn more about what makes us stand apart as a place where you can make a difference in the lives of students eager to learn and grow.
South University, the right direction for a brighter future.
Benefits:

• Medical

• Dental

• Vision

FSA/HSA
Tuition Assistant Program Long/Short Term Disability Life Insurance Employee Assistance Program 401K Match Paid Time Off 12 Paid Holidays

• includes domestic partner coverage
POSITION SUMMARY:
The Director of Academic Operations is an embedded academic systems and workflow specialist within the PA Department, responsible for designing, integrating, documenting, training, and sustaining academic operations systems that directly support curriculum delivery, assessment, program evaluation, and accreditation alignment. This individual partners with faculty, staff, and leadership to identify workflow needs, pain points, and success criteria within the PA Department and all PA program locations to ensure operational efficiency. The Director owns and evolves program academic operations systems that support curriculum delivery, assessment execution, program evaluation, and accreditation readiness. The individual provides support for specific academic systems and automations (e.g., troubleshooting workflow failures, resolving data issues, supporting faculty/staff during high-stakes assessment windows), escalating infrastructure or enterprise issues as appropriate. Iterate solutions based on stakeholder feedback and evolving program requirements. The Director works independently and coordinates project activities, including system testing as needed technology innovation.
Incumbent must assure that the University philosophy: quality services to students and colleagues; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position.
ESSENTIAL FUNCTIONS:

• Design and maintain specific workflow automations across core academic processes (e.g., curriculum mapping updates, assessment reporting pipelines, accreditation evidence capture, meeting documentation workflows).

• Coordinates and arranges communication, committee meetings, and agendas, to include travel or virtual settings. Transcribe minutes and newsletters.

• Maintains SharePoint Intranet website for the department.

• Lead systems integration and interoperability across programmatic technology platforms, which may include:

• ExamSoft (exam administration workflows, outcomes tagging, item analysis exports, reporting-ready datasets)

• LMS integrations (e.g., Brightspace-related data flows such as rosters, outcomes, grading exports, course shell processes)

• Program data repositories used for curriculum alignment and accreditation reporting

• Build and maintain structured data models that enable:

◦ Blueprint mapping (content tagging, coverage reporting, longitudinal views across didactic/clinical phases) ◦ Accreditation alignment evidence tracking (standards mapping, artifact indexing, retrieval workflows) ◦ Cross-campus/cross-cohort centralized consistency in curriculum and assessment metadata

• Ensure data quality, governance, and audit-ready documentation for academic operations (Source-of-truth definitions, field standards, naming conventions, versioning practices; Change logs and documentation that supports accreditation review and internal continuity)

• Produce and maintain documentation and enablement materials, including:

• Schemas, workflow maps, data dictionaries, system architecture summaries

• Step-by-step guides, demos, and adoption resources

• Screen-recorded walkthroughs and short training videos (voice-over + captions as appropriate)

• Train and support faculty and staff adoption of academic systems, focusing on practical use, accuracy, and sustainability.

• Advise Department/Program/College leadership on tooling strategy, scalability, vendor fit, and responsible AI enablement for academic operations.

10. Coordinate with central IT and vendors to align systems with institutional standards (security, access control, data retention), while retaining ownership of operational workflows and requirements. 11. Maintain an inventory of academic technology assets, integrations, and dependencies; recommend enhancements and risk mitigations. 12. Translate needs into maintainable technical outputs, including: ◦ Functional requirements and user stories ◦ Data models (relational tables, structured spreadsheets, etc.) ◦ Workflow and integration designs (automation maps, event flows) ◦ Accreditation and curriculum alignment artifacts that support reporting and evidence needs 13. Maintain and refresh requirements, documentation, and standard operating procedures over time. 14. Facilitates and provides oversight for PA Department events, website, marketing, and social media content. 15. Interprets, implements, and ensures compliance with university academic and administrative policies and procedures within an operating unit. Recommends new internal policies, guidelines, and procedures. 16. Serves as the primary point of administrative…