Director, North America Retail Operations

About this role

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Director of North America Retail Operations is responsible for driving operational excellence across the region while also playing a critical role in shaping Alo’s global retail operating model. This role serves as both an execution leader and a key contributor to the development, testing, and refinement of new initiatives, processes, and tools that will scale globally.

This leader ensures that global strategies are effectively operationalized within North America while continuously identifying opportunities to improve and evolve the operating model. They leverage a combination of real-time field feedback, business objectives, and data-driven insights to drive operational efficiency, productivity, and scalable performance across the fleet.

RESPONSIBILITIES

Operating Model Development & Execution

• Partner closely with Global Retail Operations to co-develop and evolve Alo’s retail operating model, processes, and systems.

• Act as a key thought partner in identifying opportunities to improve operational efficiency, scalability, and store experience.

• Lead testing and validation of new operational initiatives, tools, and process changes within North America.

• Collaborate with Workforce Management team to ensure alignment between labor and operating model.

• Translate global operating models into effective execution across North America, ensuring alignment with both global standards and regional needs.

• Provide structured feedback and insights to inform continuous improvement of global frameworks.

Operational Rollout & Initiative Execution

• Lead the comprehensive planning and execution to successfully rollout new initiatives and process changes across North America.

• Ensure initiatives are fully operationalized, scalable, and executable before broader deployment.

• Monitor execution quality and operational adoption, identifying opportunities and

• North America as a test-and-learn environment to refine initiatives prior to global scaling.

Team Leadership & Development