Director, Integrated Care & Experience Primary Care & Clinical Services

About this role

Position Title: Director, Integrated Care & Experience (Primary Portfolio: Primary Care & Clinical Services) Employment Status: Permanent Full Time Position Status: This is a Non-Bargaining Unit position This posting is for a new Vacancy Job Posting Deadline for Internal Candidates: July 13, 2026 Hours of Work: 35 Hours/week, with flexibility to work evenings and weekends as operationally required. Position Reports to: Vice President, Integrated Care & Experience (IC&E) Primary Work Location: 115 Grassmere Avenue, Oshawa (with flexibility to work across all DCHC sites and community locations as required) Direct Reports: Managers and/or interdisciplinary teams within the assigned Integrated Care & Experience portfolio. Salary Range: $120,000.00 - $132,000.00 commensurate on skills and experience, plus participation in HOOPP. and Group Benefits. Organization Overview Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to community members in Durham who face barriers to health and well-being. DCHC provides equity-based programs and services for priority populations, including Indigenous, Black, 2SLGBTQI+, newcomer, senior, and unattached patients, among others. DCHC supports community members with both preventive and responsive care. At DCHC, care is delivered by an interprofessional team that includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Clients are at the center of our approach, with services designed around their needs through integrated clinical care, wellness supports, and health education. This is an exciting time to join DCHC as we continue to expand our impact on local health care by advancing our Strategic Plan, Theory of Change, brand, client stories, and resources. Position Overview The Director, Integrated Care & Experience is a strategic leader responsible for advancing integrated, equitable, and person-centred care across Durham Community Health Centre (DCHC). As a member of the Integrated Care & Experience leadership team, the Director works collaboratively with the Vice President and peer Director to provide portfolio-wide leadership, ensuring services remain responsive, accessible, high-quality, and aligned with DCHC's Strategic Plan, community needs, and funder expectations. While sharing collective accountability for the success of the Integrated Care & Experience portfolio, this role provides primary leadership for primary care, clinical services, virtual care, mental health and substance use, chronic disease management, health promotion, allied health services, and integrated care pathways. The Director is responsible for strengthening integrated models of care, improving coordination across services, enhancing clinical and operational excellence, and advancing approaches that improve access, health equity, quality, and client outcomes. The Director provides strategic and operational leadership across designated programs and services, leading service planning, implementation, quality improvement, workforce development, and continuous service innovation. Working closely with program managers, clinical leaders, community partners, funders, and people with lived and living experience, the Director ensures services meet organizational priorities, provincial standards, funding requirements, and local community needs. Working in close partnership with the Vice President and peer Director, the Director contributes to portfolio-wide planning, service transformation, and organizational priorities while providing primary leadership for assigned areas of responsibility. The Director is expected to work collaboratively across program boundaries, provide reciprocal leadership coverage, and contribute to the ongoing evolution of the Integrated Care & Experience portfolio. Portfolio Leadership As a member of the Integrated Care & Experience (IC&E) leadership team, the Director shares collective accountability for the overall success of the portfolio. While each Director has primary areas of responsibility, both roles are expected to work collaboratively to ensure seamless service delivery, consistent leadership, and achievement of portfolio objectives. The Director is expected to: Share responsibility for achieving the strategic, operational, financial, quality, and people objectives of the Integrated Care & Experience portfolio. Provide reciprocal leadership coverage during planned and unplanned absences to ensure continuity of operations, decision-making, and leadership. Collaborate with the Vice President and peer Director to balance workload, resources, emerging priorities, and strategic initiatives across the portfolio. Contribute to organizational and portfolio priorities beyond their primary areas of responsibility, recognizing that responsibilities may evolve in response to organizational needs, funding, service demands, and strategic direction. Foster a unified leadership culture that promotes collaboration, innovation, accountability, continuous improvement, and organizational success over individual program ownership. Build strong, trusting relationships across the leadership team to support integrated decision-making, shared accountability, and a consistent leadership approach. The allocation of programs, projects, strategic initiatives, partnerships, and other portfolio responsibilities within the Integrated Care & Experience portfolio may evolve over time in response to funding, emerging opportunities, service demands, workload balancing, and organizational transformation. Directors are expected to demonstrate flexibility in assuming leadership for new or revised areas of responsibility as determined by the Vice President, Integrated Care & Experience. Primary Leadership Responsibilities Strategic Leadership and Service…