Director, Human Resources

About this role

This is a remote position.
Position Title: Director, Human Resources
Base Salary:$139,400 to $190,000 annually DOE
Bonus:Target annual bonus
Benefits:Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
Our Company Values:

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Genuinely Caring:We treat customers and colleagues like neighbors, with empathy and full attention.

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Empowering You:We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.

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Innovation and Improvement:We constantly seek ways to improve how we serve customers and each other.

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Earning Your Trust:We build trust through clear, honest, human communication.
Job Summary
The Director of Human Resources sets the vision and strategy for HR Operations and leads its execution and continuous improvement, making it simple and easy for employees and leaders to work with Ziply Fiber HR. Serving as a senior member of the HR leadership team, the Director leads a multi-disciplinary HR team and owns the HR operating model, total rewards (benefits and compensation), HR business partner support, employee relations, and compliance across a growing multi-state footprint.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
HR Leadership & Team Development
·Lead the HR Operations function, setting strategy and priorities in alignment with company and department goals and initiatives.
·Lead a multi-disciplinary HR team spanning operations, business partnering and employee relations.
·Coach, mentor and develop HR team members, building a high-performing, collaborative culture along with leadership depth and succession within the function.
HR Operations, Technology & Analytics
·Own the HR operating model, including HR administration, service delivery, HRIS and technology, workforce data and analytics, and process standards across the employee lifecycle.
·Streamline HR work by identifying and adopting AI and automation tools, and guide the team in using them responsibly to improve efficiency and service delivery.
Benefits & Compensation
·Oversee benefits and compensation strategy and administration, including salary structures, market benchmarking, incentive and bonus programs, health and welfare and retirement plans, vendor and broker management, open enrollment, and cost and budget management.
Business Partnership, Employee Relations & Compliance
·Partner with and advise executives and business leaders, providing data-driven recommendations and options to improve employee satisfaction, retention and sustained employee growth.
·Oversee HR business partner support and employee relations, including investigations and conflict resolution.
·Ensure compliance with federal, state and local employment laws across Washington, Oregon, Idaho, Montana, Arizona and Illinois, and in each new state as the Company expands.
People, Culture & Communication
·Drive enterprise people and culture initiatives such as career development programs, management and leadership training, and performance management practices, and measure their impact.
·Foster cross-department collaboration to ensure consistent communication of initiatives, policies and current events.
Other Duties
·Performs other duties as required to support the business and evolving organization.
Required Qualifications:

• Bachelor’s degree in Human Resources, Business Administration or a related field.

• 10+ years of progressive Human Resources (HR) experience, including HR operations, HR business partner or equivalent roles.

• 5+ years of senior management experience leading managers and multi-disciplinary teams in a similar industry or profession.

• 5+ years of experience overseeing benefits and compensation programs, including plan administration, vendor management and budget oversight.

• Working knowledge of federal, state and local employment laws and regulations, including experience supporting compliance across multiple states.

• Experience overseeing employee relations, including workplace investigations and conflict resolution.

• Exceptional judgment, decision-making, executive presence, coaching, strategic thinking, and project and change management skills.

• Demonstrated analytical capabilities, with the ability to use workforce data to provide data-driven recommendations.

• Demonstrated excellence in problem solving and the follow-up necessary to resolve problems.
Ability to maintain the highest level of confidentiality.

Preferred Qualifications:

• PHR/SPHR or SHRM-CP/SHRM-SCP certification.

• Experience in a union environment, including labor relations and administration of collective bargaining agreements.

• Experience with mergers and acquisitions (M&A) integration.

• Master’s degree in Human Resources, Business Administration or a related field.

• Certified Compensation Professional (CCP) or Certified Employee Benefits Specialist (CEBS) certification.

• Experience implementing HRIS, AI or automation tools to streamline HR processes and improve service delivery.

• Experience in the telecommunications industry or a growing, multi-state organization.

Knowledge, Skills, and Abilities:

• Must have strong Microsoft Office skills, with advanced skills in Excel; experience with HRIS and analytics platforms.

• Must have the proven ability to lead in a fast-paced environment and meet or exceed…